What are the responsibilities and job description for the Resort Operations Associate position at Wailea Beach Villas?
Overview
At Wailea Beach Villas, we believe versatility creates opportunity. If you are passionate about hospitality, enjoy learning, and are looking for a rewarding career with room to grow, we invite you to become part of our team as a Full-Time Resort Operations Associate.
Responsibilities
The Resort Operations Associate is a cross-trained hospitality professional who supports multiple departments throughout Wailea Beach Villas to ensure an exceptional homeowner and guest experience. This dynamic role is designed for individuals who enjoy variety, are eager to learn, and thrive in a luxury resort environment.
- Deliver exceptional customer service with warmth, professionalism, and the spirit of aloha.
- Welcome arriving guests and owners, assist with departures, and provide property orientation.
- Transport luggage, groceries, packages, and personal items safely and efficiently.
- Assist at the Front Desk with guest check-in and check-out, issuing keys and wristbands, processing payments, answering telephones, and responding to guest inquiries.
- Support Concierge operations by providing recommendations for activities, dining, transportation, shopping, and local attractions.
- Assist Beach & Pool Operations by setting up guest seating, maintaining towel inventories, monitoring amenities, and ensuring facilities remain clean and welcoming.
- Maintain cleanliness and organization of work areas, guest spaces, and operational equipment.
Qualifications
- Excellent verbal and written English communication skills are required.
- Strong computer skills, including proficiency with Microsoft Office and the ability to quickly learn hospitality software and property management systems.
- Outstanding interpersonal and customer service skills.
- Strong organizational skills with the ability to multitask and prioritize responsibilities.
- Professional appearance and demeanor appropriate for a luxury resort environment.
- Positive attitude, strong work ethic, and willingness to learn multiple job functions.
- Ability to work independently while contributing as a collaborative member of the team.
- Flexible schedule, including weekends, holidays, evenings, and varying shifts based on operational needs.
- Previous hospitality, hotel, resort, customer service, or tourism experience is preferred but not required.
- Valid driver's license with an acceptable driving record.
- Able to lift, carry, push, and pull up to 50 pounds on a regular basis.
- Dependable, adaptable, energetic, and genuinely enjoy serving others.