Patient Service Representative/Medical Receptionist

Position: Patient Services Representative @ The Wahiawā Center for Community Health

Location: Wahiawā, HI 96786

Job Summary: The Patient Services Representative helps to maintain efficient work flow in administering the day to day activities of the health center front office. It involves many responsibilities from providing excellent customer service, collecting patient demographic information, verifying and checking insurance and eligibility, coordinating referrals, and managing provider schedules.

REQUIREMENTS:

· Medical Terminology Knowledge (Required)

· A minimum of one year working in a medical office with knowledge of medical terminology and basic knowledge of common medications and billing procedures (Required)

· High school or equivalent (Required);

· A level of post-secondary education (preferred)

PREFERRED QUALIFICATIONS:

*Tagalog, Illocano, Samoan, Tongan, Marsallese, or Chuukese Speaking Preferred

• Proficient in office software programs such as Microsoft Office; Outlook; Word
• Ability to learn and use common healthcare software programs such as Athena® (electronic medical record) and Azara® (population health)
• Ability to quickly learn new systems and workflows.
• Ability to communicate professionally and effectively with patients, community members, and health care team members.

ESSENTIAL DUTIES:

• Provides superior customer service to patients and associates in person, on the telephone, and via text-messaging and email.
• Operates in assigned role(s) in accordance with job duties, policies and procedures.
• Verify patient’s demographic information.
• Ensures adequate supply of all patient service forms.
• Maintains high quality of service even during peak service times.
• Accurately scans registration documents and indexes in a timely manner.
• Ensures medical records are prepared for the next day appointments.
• Assist with productivity and working with the clinical staff and medical providers.
• Continually work with clinical team to identify ways to provide efficient and effective care.
• Maintain an effective and efficient work environment.
• Maintains clean, presentable, and safe/clutter-free patient areas (reception area, waiting room, walk areas, etc.).
• Ability to multitask and critically think through daily work flow, appropriately prioritizing tasks at hand.

EXPECTATIONS OF EMPLOYEE

• Works within the context of Wahiawā Health’s mission statement: “In the spirit of Aloha and compassion, Wahiawā Health provides access to affordable, quality health care and wellness services to promote a healthy community.”
• Adheres to Wahiawā Health Policy and Procedures
• Acts as a role model within and outside Wahiawā Health
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about Department issues
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time prepared to perform duties of position
• Meets Department productivity standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit at desk or chair; use hands to handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or climb stairs. The employee must occasionally lift and/or move up to 10 pounds.

PATIENT-CENTERED MEDICAL HOME (PCMH)

Wahiawā Health is committed to ensuring the delivery of quality care through continuous evidence-based improvements. The Patient Centered Medical Home (PCMH) model standards, a nationally recognized evidence-based model for quality improvement and quality care, are used to demonstrate quality at WH. All employees are a part of PCMH and are required to actively participate in quality initiatives, including trainings and evaluation projects. Employees are expected to demonstrate and promote team-based and patient centered interactions with other staff members and patients/members/clients.

JOB TYPE: Full-time, non-exempt

Pay: $16.50 - $17.50 per hour

COVID-19 considerations:
To keep our staff safe, we are currently under construction to build the reception area with a glass barrier. We always check temperatures and screen for COVID-19 for all staff, patients and visitors. We also offer telehealth appointments

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $17 - $18