What are the responsibilities and job description for the Key Account Parts Representative position at Wagner?
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K , eligible employees can receive a company contribution up to 7%
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Key Account Representative is responsible for specific customer accounts assigned for parts sales, customer experience, and to ensure that systems and processes are implemented in such a manner that customer needs are both met and anticipated in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate: $22.71 - $33.13 per hour
Pay is based upon education and experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Answers phone calls, texts and emails as a primary responsibility in a prompt and professional manner
- Ability to multi-task, prioritize and manage time effectively
- Develops and maintains communication strategies for customers as well as interdepartmental communication
- Promotes positive interpersonal skills in all interactions with customers and employees
- Displays excellent communication skills and teamwork
- Responsible for all parts quotes, orders and invoicing for assigned customers
- Continuously evaluates and identifies opportunities to drive process improvements that positively impacts the customers’ experience
- Develops and implements strategies to increase customer loyalty
- Annual/Bi-Annual customer visits
- Maintains tracking on Core credits/inspections and Core return processes
- Ensures proper notes for backorder analysts to process and shipping instructions are placed on orders.
- Handles on-call duties, assisting customers after hours if needed
- Provides leads to PSSR’s, Service shops, etc.
- Active communication with leadership and sales teams
- Attends meetings, virtual or in person depending on needs.
- 80% Office – 20% Field/Warehouse
- Other duties as assigned by manager
Required Education and Experience:
- High School Diploma or GED
- 1 years working with parts
- 1-3 years administrative/clerical experience
- 1-3 years customer service experience
- 1-3 years sales experience
Physical Demands & Competencies:
- Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 45 pounds
- Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook
- Strong technical and customer service skills
- Ability to go beyond normal channels, if necessary, to resolve issues to meet customer demand requirements
- Professional phone skills
- Ability to travel when needed
Work Environment:
- Noise: Quiet
- Indoors and outdoors
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Salary : $23 - $33
