What are the responsibilities and job description for the Unit Manager position at Waffle House, Inc.?
Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA, into a national brand with more than 2,000 locations in 25 states. The company provides career paths to over 45,000 Associates and is widely recognized for its loyal Customer base and strong brand reputation. Waffle House is committed to serving great food and caring for both Customers and Associates, at any time of day or night. With a culture of promoting from within, the company offers long-term growth and advancement opportunities in both Restaurant Operations and Corporate Support. Team members help continue the mission established by the founders to deliver consistent service and meaningful careers across the organization.
Role Description This is a full-time, on-site Unit Manager role based in Columbus, OH. The Unit Manager oversees daily restaurant operations, including managing staff schedules, monitoring food quality, and ensuring a clean, safe, and welcoming environment for Customers. Responsibilities include leading and coaching Associates, supporting training and development, and reinforcing company standards and service expectations. The role also involves managing inventory, tracking sales, and assisting with basic budgeting and cost control to meet performance goals. The Unit Manager collaborates with leadership to maintain strong customer service, uphold brand values, and support a positive workplace culture.
Qualifications
- Restaurant operations and team leadership skills, including experience supervising staff and coordinating daily shifts.
- Customer service and communication skills, with the ability to handle guest concerns and build positive customer relationships.
- Basic business and financial skills, such as understanding sales targets, cost control, and inventory management.
- Organizational and problem-solving skills to manage a fast-paced environment and respond effectively to operational challenges.
- Ability to stand for extended periods, work flexible hours (including early mornings, nights, weekends, and holidays), and support an always-open operation.
- Prior experience in restaurant, hospitality, or retail management is beneficial.
- High school diploma or equivalent; further education in business, hospitality, or related fields is a plus.
- Commitment to a people-focused culture, promoting from within, and fostering a respectful, inclusive workplace.