What are the responsibilities and job description for the Customer Service Rep I position at Wacker Chemical Corporation USA?
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Job Location (Short): Ann Arbor, MI, USA, 48108
Posting Start Date: 4/20/26
Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.
To strengthen our team in Ann Arbor,
we are looking for you as a(n) Customer Service Rep I.
The customer service representative (CSR) plays a critical role withing the sales organization and collaborates extensively with Sales Managers, Supply Chain, Logistics, Credit, and various functions with the business.
The primary purpose of the position is to ensure the highest level of customer satisfaction by managing customer inquiries, overseeing order management, and maintaining positive relationships with customers.
Essential Functions For This Position
- Assist Credit Department and Sales Managers with setting up new customer accounts in SalesForce and SAP
- Maintain and update customer master data
- Process and enter domestic and import (indent) orders
- Monitor open orders and collaborate with Supply Chain and Logistics on exception management regarding sales orders, materials and deliveries.
- Handle customer inquiries and requests efficiently. Track deliveries as needed.
- Provide proactive communication to customers regarding order status
- Maintain regular communication with Sales/Key Account Managers
- Coordinate consignment inventory reconciliation with Logistics and Sales Managers
- Participate in customer visits together with Sales Managers
- Exception management as required; Manage customer inventory (VMI) and review customer electronic portals
- Associates degree required; Bachelor’s degree preferred
- Minimum of 4 years customer service experience required
- Up to 20% travel required
- Proficiency with SAP or similar ERP software
- Understanding of basic logistics processes
- Strong computer skills, including Microsoft Office
- Strong communication and documentation skills – written and verbal
- Self-starter/ Self-motivated/ Team Player
- Strong Customer- and Service- orientation
- Excellent written and verbal communication skills
- Ability to manage and resolve conflicts effectively
WACKER strives to reward its employees in a fair and equitable manner. Our Total Rewards Package considers employee wellbeing and is comprised of compensation, benefits, work-life balance, performance & recognition, and career development.
- Compensation and Incentive plans
- Medical, Dental, and Vision Insurance effective day 1
- Paid Time Off in addition to personal days and holidays
- Paid parental leave
- Wellbeing fund
- Flexible hybrid work arrangements
- 401(k) with company match
- Education Assistance Program
- Career development and advancement opportunities
- Support for Community Involvement
Reference Code: 30864
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. A minimum requirement for this US-based position is the ability to work legally in the United States on a permanent unrestricted basis. Visa sponsorship is not available for this position, including any type of US permanent residency (e.g., for a green card).
Wacker is an Equal Opportunity Employer. We actively promote the equality of opportunity for all who are qualified and bring the requisite experience, talent, skill and potential, without regard to age, disability, sex, race, religion or belief, marriage/civil partnership, pregnancy/maternity, sexual orientation, or any other protected characteristics. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
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