What are the responsibilities and job description for the Lead Server/Bartender position at Wachusett Brewing Company?
Are you passionate about craft beer, hospitality, and creating memorable guest experiences?
Harpoon Brewery is looking for a Lead Server/Bartender to help lead our front-of-house team in one of Boston's most iconic brewery and hospitality environments. This role is perfect for someone who thrives in a fast-paced restaurant, taproom, or beer garden setting and enjoys mentoring others while delivering exceptional service.
As a Lead Server/Bartender, you'll play an important leadership role on the floor - supporting daily operations, coaching teammates, and helping create the energetic, welcoming atmosphere Harpoon is known for.
If you're a hospitality professional who loves people, teamwork, and craft beer culture, we'd love to meet you.
What You'll Do
Deliver Exceptional Guest Experiences
Qualifications
This is a tipped, hourly, non-exempt leadership role and does not include managerial responsibilities such as hiring, firing, scheduling authority, disciplinary action, or budget management.
Why Harpoon / Barrel One Collective?
Barrel One Collective is a growing craft beverage and hospitality company rooted in New England beer culture and hospitality. We're passionate about creating great experiences for guests while building a workplace where people feel valued, respected, and supported.
Whether it's in our breweries, restaurants, beer gardens, or events, we believe great hospitality starts with great people.
Join us and help create experiences people remember.
Harpoon Brewery is looking for a Lead Server/Bartender to help lead our front-of-house team in one of Boston's most iconic brewery and hospitality environments. This role is perfect for someone who thrives in a fast-paced restaurant, taproom, or beer garden setting and enjoys mentoring others while delivering exceptional service.
As a Lead Server/Bartender, you'll play an important leadership role on the floor - supporting daily operations, coaching teammates, and helping create the energetic, welcoming atmosphere Harpoon is known for.
If you're a hospitality professional who loves people, teamwork, and craft beer culture, we'd love to meet you.
What You'll Do
Deliver Exceptional Guest Experiences
- Welcome guests with genuine hospitality and guide them through our food, beer, and merchandise offerings
- Take food and beverage orders accurately using Toast POS
- Deliver food and drinks efficiently while maintaining presentation and service standards
- Make thoughtful recommendations on beer styles, pairings, and seasonal offerings
- Share the Harpoon story and brewery culture with guests
- Anticipate guest needs and resolve concerns professionally and positively
- Act as a shift lead during service while supporting smooth daily operations
- Assist with opening and closing procedures
- Help train and mentor new team members
- Lead by example during busy service periods with a calm and positive approach
- Support communication between FOH staff and management
- Contribute to a strong team culture rooted in respect, accountability, and hospitality
- Maintain a clean, organized, and stocked service environment
- Handle cash and credit card transactions accurately
- Assist with inventory awareness and operational readiness
- Support private events and special activations as needed
- Assist with beer-to-go and merchandise sales
- Stay knowledgeable about promotions, seasonal beers, and brewery events
Qualifications
- Must be at least 21 years old
- TIPS certified or willing to obtain certification upon hire
- 1–2 years of restaurant, bar, brewery, or hospitality experience required
- Previous shift lead or team leadership experience is a plus
- Strong communication and guest service skills
- Ability to multitask and stay composed in a high-volume environment
- Passion for hospitality, teamwork, and craft beer culture
- Friendly, outgoing, and team-oriented
- Dependable and accountable
- Comfortable leading by example
- Energized by busy restaurant or taproom environments
- Excited to help create memorable guest experiences
- Interested in learning more about beer and brewery operations
- Nights, weekends, and holiday availability required
- Indoor and outdoor service depending on season
- Fast-paced brewery, taproom, restaurant, and beer garden atmosphere
- Collaborative team environment with opportunities for growth
- Ability to stand and walk for extended periods
- Lift and carry up to 30 lbs regularly
- Assist with moving kegs up to 150 lbs with team support
- Bend, reach, carry trays, and work in active service environments
This is a tipped, hourly, non-exempt leadership role and does not include managerial responsibilities such as hiring, firing, scheduling authority, disciplinary action, or budget management.
Why Harpoon / Barrel One Collective?
Barrel One Collective is a growing craft beverage and hospitality company rooted in New England beer culture and hospitality. We're passionate about creating great experiences for guests while building a workplace where people feel valued, respected, and supported.
Whether it's in our breweries, restaurants, beer gardens, or events, we believe great hospitality starts with great people.
Join us and help create experiences people remember.