Portfolio Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Community Association Portfolio Manager is responsible for providing the overall supervision of a community association. The Community Association Portfolio Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Daily Responsibilities

• Oversee multiple associations as assigned.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Primary liaison with the Association Board of Directors and homeowners; perform duties as requested by the Board of Directors and in accordance with the management agreement.
• Maintain annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports; submit management summary to the Board of Directors; make recommendations to the Board of Directors and committee members regarding major capital expenditures to maintain the desired community appearance and operation. Create and manage budgets.
• Oversee AP process; monitor corporate and client delinquency rates and collections process for account portfolio.
• Prepare Board packages according to established time frames; attend community events and Board meetings.
• Ensure Board of Directors are aware of legal actions involving the Association; maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors and homeowners with the architecture review process. Coordinate routine inspections and follow up actions.
• Oversee routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Other duties as assigned.
  
  

Requirements

• Associates Degree Required;Bachelors Degree Preferred
• 0 - 3 years of Community Association experience
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.
• Knowledge of MS Office products and business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level; professional communication skills (phone, interpersonal, written, verbal, etc.) andcustomer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.