What are the responsibilities and job description for the WCHC Front Office Receptionist position at Wabash General Hospital?
The front office receptionist must be able to demonstrate communication skills to customers and patients of all ages. The receptionist is responsible for answering the phone, directing calls to the proper areas and scheduling patients for appointments efficiently according to a provider’s schedule. Must have knowledge and skills necessary to provide service to customers of all ages by demonstrating the following: welcomes patients and visitors by greeting them with a smile, in person and on the telephone. The receptionist will accurately register patients in the EMR system and update demographic information as needed and collect co-pays and payments. In addition, the receptionist will ensure availability of treatment information by scanning, filing and retrieving patient medical records as needed. HIPAA compliance must be maintained at all times. The front office receptionist role at WCHC is very fast paced. Strong computer skills, the ability to multitask, and comfort at handling a high volume of phone calls are essential for success in this position.
Requirements:
- High school graduate preferred
- At least one (1) year experience in a healthcare setting preferred
- Experience with Microsoft Word, Excel, and Outlook preferred
- Excellent phone communication skills
- Excellent face-to-face communication skills
- Ability to multitask
Benefits Summary
We are proud to offer a comprehensive benefits package, including:
- Health Insurance
- Medical, dental, and vision coverage options.
- Free internal prescription program
- Employer contributions to premiums.
- Retirement Plans
- 457(b) plan with employer matching.
- 401(a) plan for employer contributions.
- Paid Time Off (PTO)
- Vacation days: 12 to 27 days per year based on years of service
- Sick days: 12 days per year accruing to a maximum of 65 days.
- Holidays: 6 observed paid holidays
- Work-Life Balance
- Flexible work schedules
- Other Benefits
- Employer-provided life insurance with optional additional coverage available at the employee's expense.
- Short-term and long-term disability insurance
- Employee assistance programs (EAP)
- Health Savings Accounts
- Flexible Spending Accounts
- Professional development opportunities
- Scholarship and Tuition reimbursement
- Additional Perks
- Wellness programs
- Volunteer opportunities
- Productivity, retention, and referral bonuses
About Us
At Wabash General Hospital, we are dedicated to putting patients at the heart of everything we do. Guided by our motto, “people you know, helping people you love,” we are committed to serving our community with care and compassion.
We offer services for all generations, striving to be the trusted healthcare destination throughout every stage of life. While we are honored to have received numerous awards recognizing our efforts to be the best, what truly sets us apart is the personalized experience we provide to our patients and their families.
Our compassionate and dedicated team is focused on delivering exceptional, individualized care to support patients and their loved ones every step of the way. Join us in making a meaningful impact in the lives of those we serve.