Recovery Services Receptionist

Wabanaki Public Health & Wellness (WPHW) is growing, and we are excited to be adding new people to our team!  If you value inclusivity, balance, and cultural centeredness and have a true passion for serving others, you may be a great fit for our team!  

Position Summary:

The Receptionist provides the first point of contact for patients, families, staff, and visitors at Cedar Roads Detox, an ASAM Level 3.7 medically monitored inpatient program in Bangor, Maine. This role supports daily front office operations, ensures smooth communication and scheduling, and assists the Administrative Lead with clerical and administrative tasks. The Receptionist plays an important role in maintaining patient confidentiality, upholding regulatory standards, and creating a welcoming, professional environment. 

Duties and Responsibilities:

• Greet and assist patients, families, and visitors in a professional, culturally sensitive manner.
• Answer and route phone calls, take messages, and provide accurate information as appropriate.
• Manage front desk operations, including patient check-in, intake paperwork, and appointment scheduling.
• Support admissions by coordinating documentation and notifying nursing staff of patient arrivals.

• Record, prepare, and distribute accurate meeting minutes for staff meetings and other assigned sessions, ensuring timely documentation and follow-up on action items.

• Assist with filing, copying, scanning, and preparing administrative documents as directed by the Administrative Lead.
• Monitor and maintain front office supplies; submit requests to Director for procurement needs.
• Support coordination of staff schedules, meetings, and calendar management.
• Assists with accurate data collection and reporting for census tracking, payer requirements, and quality monitoring.

• Assist with procurement, facility operations, and vendor coordination.
• Provide clerical support for audits, licensing visits, and accreditation reviews.
• Uphold HIPAA, 42 CFR Part 2, and organizational confidentiality standards in all interactions.
• Assist with mail handling, package deliveries, and courier coordination.
• Participate in team meetings and trainings as assigned.
• Perform other duties as assigned by the Administrative Lead or Director to support safe and efficient facility operations.

Education and Experience Required:

• Minimum: High school diploma or equivalent.
• Preferred: Associate’s degree in business, healthcare administration, or related field, or equivalent administrative experience.
• Prior experience in a healthcare or behavioral health setting preferred.
• Proficiency with Microsoft Office and ability to learn EMR systems (Kipu preferred).
• Knowledge of HIPAA and confidentiality requirements preferred.

Skills and Qualifications Required:

• Professional communication and customer service skills.
• Strong organizational and multitasking ability.
• Attention to detail with accurate data entry and recordkeeping.
• Ability to handle sensitive information with confidentiality and integrity.
• Collaborative, team-oriented approach to supporting staff and patients.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Work Schedule/Expectations
• Full-time, Monday–Friday, 40 hours per week.
• On-site position at Cedar Roads Detox in Bangor.
• Occasional flexibility required to support admissions or operational needs outside standard hours.
• Must pass criminal background check

Wabanaki Public Health & Wellness is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.