Utility Bill Collections Specialist

Job Summary:
Within the collections team, this position will be responsible for the day-to-day collections activities on our Residential and Commercial accounts. Responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses. Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.

ESSENTIAL FUNCTIONS:
1. Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies.
2. Recommends accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted.
3. Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customer past due accounts.
4. Maintain daily, weekly and monthly reporting associated with collections.
5. Work with customers and customer service employees to resolve collection related issues.

MINIMUM REQUIREMENTS:
Education: Bachelor’s degree preferred.
Experience: Minimum three (3) years collections experience required. Experience in the Utilities industry preferred.