What are the responsibilities and job description for the Client Service Representative position at W3Global?
Client Service & Account Operations Associate
Wealth Management
Our client, an investment advisory firm, is seeking a client-focused professional to support financial advisors and manage the day-to-day service needs of their clients. This position blends relationship support with account administration, requiring someone who can communicate clearly, handle detailed financial paperwork, and keep requests moving through completion.
Key Responsibilities
Wealth Management
Our client, an investment advisory firm, is seeking a client-focused professional to support financial advisors and manage the day-to-day service needs of their clients. This position blends relationship support with account administration, requiring someone who can communicate clearly, handle detailed financial paperwork, and keep requests moving through completion.
Key Responsibilities
- Serve as a dependable contact for client questions, providing timely responses by phone and email and coordinating with advisors when additional guidance is needed.
- Take ownership of service requests, confirm instructions, track progress, and keep clients informed of next steps and outstanding requirements.
- Coordinate new-client onboarding, including collecting information, preparing account applications, obtaining electronic signatures, and tracking account opening and funding.
- Maintain brokerage and retirement accounts, processing updates to ownership, beneficiaries, contact information, account features, and related records.
- Facilitate account transfers, wires, ACH transactions, checks, internal transfers, and scheduled contributions or distributions, following established approval and verification procedures.
- Work with custodians and internal teams to resolve documentation issues, processing delays, and more involved account inquiries.
- Help clients locate statements and tax documents and navigate online account access, escalating advisory or compliance matters appropriately.
- Review submissions for accuracy, completeness, and proper authorization; maintain thorough CRM notes and organized electronic records.
- Monitor pending work and deadlines, safeguard confidential information, and help improve service workflows and operational consistency.
- 3 years of experience with a registered investment advisor (RIA), including direct involvement in client service and account operations.
- Active Series 65 license.
- Practical knowledge of brokerage and retirement accounts, custodial paperwork, account transfers, and money movement procedures.
- Strong written and verbal communication skills, professional judgment, and a responsive approach to client needs.
- Excellent organization, attention to detail, and follow-through when managing multiple priorities and time-sensitive requests.
- Proficiency with CRM software, custodian portals, Microsoft Office, electronic records, and e-signature tools.
Salary : $70,000 - $85,000