What are the responsibilities and job description for the Claims Supervisor position at W3Global?
Job Opportunity
Position: Claims Supervisor
Location: Baton Rouge, LA
Job Type: Full-Time (Exempt)
Work Type: Claims Operations & Team Leadership
Role Overview
We are seeking an experienced Claims Supervisor to lead our claims staff and ensure the prompt, efficient, and high-quality processing of all files. This position is accountable for maintaining high service standards while overseeing the day-to-day operations of the claims department. You will serve as a bridge between frontline adjusters and senior management, providing the technical guidance and leadership necessary to resolve complex claims and meet business objectives for quality and compliance.
Key Responsibilities
This role offers a significant leadership opportunity within a structured and collaborative claims environment. We value ethical conduct and professional excellence, providing you with the authority to resolve complex issues and the support to grow your team's capabilities.
Position: Claims Supervisor
Location: Baton Rouge, LA
Job Type: Full-Time (Exempt)
Work Type: Claims Operations & Team Leadership
Role Overview
We are seeking an experienced Claims Supervisor to lead our claims staff and ensure the prompt, efficient, and high-quality processing of all files. This position is accountable for maintaining high service standards while overseeing the day-to-day operations of the claims department. You will serve as a bridge between frontline adjusters and senior management, providing the technical guidance and leadership necessary to resolve complex claims and meet business objectives for quality and compliance.
Key Responsibilities
- Team Supervision: Direct claims staff to ensure the delivery of responsive and high-quality claims service; monitor work assignments to meet established service standards.
- Strategic Planning: Assist in the implementation of claims programs to achieve goals regarding timeliness, quality, and legal compliance.
- Performance Management: Communicate objectives, monitor performance, and upgrade the skill sets of team members through consistent training and guidance.
- Complex Claim Resolution: Investigate and resolve unusual or complex claims; authorize payments within delegated authority levels.
- Financial Oversight: Establish reserves and make recommendations on high-value cases; review check registers in the absence of the Assistant Claims Manager.
- Regulatory Compliance: Ensure all department activities strictly follow guidelines, contracts, and state and federal insurance regulations.
- Operational Productivity: Manage department coverage and productivity to maintain superior customer service standards.
- Experience: Significant experience in claims operations with a focus on leadership or supervisory duties.
- Education: Bachelor's degree or equivalent professional business experience.
- Technical Skills: Excellent computer proficiency in Microsoft Word, Excel, and Outlook.
- Leadership Skills: * Strong relationship-building, conflict resolution, and team-building abilities.
- Exceptional time management, planning, and organizational skills.
- Communication: Excellent verbal and written communication skills are essential for cross-departmental coordination.
- Traits: Must be a self-starter who takes initiative, handles multiple tasks simultaneously, and works independently with a high degree of ethical conduct.
- Reports To: Assistant Claims Manager.
- Key Contacts: Coordinates regularly with the Claims Manager, Adjusters, Claim Coordinators, Medical Services Unit, Vendors, and Claimants.
This role offers a significant leadership opportunity within a structured and collaborative claims environment. We value ethical conduct and professional excellence, providing you with the authority to resolve complex issues and the support to grow your team's capabilities.
Salary : $100,000 - $115,000