Workers' Compensation Claims Supervisor

Questpro is partnered with a leading Workers' Compensation carrier in Baton Rouge, Lousiana to find a Workers' Compensations Claims Supervisor

This is a hybrid role, 4 days in office with 1 day WFH. Flexible schedule and only a 37.5 hour work week.

The company provides excellent training and administrative & leadership support. Low claim count and a cohesive team environment, with generous benefits & PTO.

Job Summary

This position is accountable for ensuring the prompt, efficient, and high-quality processing of claims.

Essential Functions

• Supervises claims staff to ensure delivery of quality and responsive claims service
• Assists in the planning and implementation of claims programs to meet business objectives of timeliness, quality, and legal compliance
• Communicates objectives and expectations, monitors performance, provides guidance and upgrades skills of team members through training
• Monitors work assignments and performance to meet service standards
• Investigates and resolves complex and unusual claims and authorizes payments within delegated authority
• Manages department productivity and coverage to ensure high customer service standards
• May establish reserves and make recommendations to the Assistant Claims Manager on cases exceeding personal authority
• Reviews check register in Assistant Claims Manager’s absence
• Ensures compliance by following guidelines, contracts, and state and federal insurance regulations
• Contributes to the department’s effort by accomplishing related results as needed
• Code of Conduct: Always conduct yourself in a professional and ethical manner, even when away from the office. You are an extension of LUBA, and your actions should always reflect positively on the company.
  
  

Qualifications Required

• Excellent computer skills using Microsoft Word, Excel, and Outlook
• Excellent verbal and written communications skills
• Excellent relationship building, conflict resolution, and team building skills
• Strong skills in time management, planning, and organization
• Must be able to handle multiple tasks, take initiative, and work independently
  
  

Education/Experience Requirements

• Bachelor’s degree or equivalent business experience
  
  

Apply today or schedule a meeting directly with the Recruiter.

https://calendly.com/questproelder/supervisor-job-talk