Resident Services Coordinator

Location: Boulder, CO
Job Type: Full-Time

The Resident Services team fosters healthy and thriving communities and promotes opportunity for residents through strategic programming and community partnerships. Services focus on housing stability, education, economic development and mobility, health and wellness, and population-specific services for seniors, people with disabilities, older adults exiting homelessness, and families.

The Resident Services Coordinator will develop and implement programs and services that support and improve the quality of life for senior residents, people with disabilities, and formerly homeless residents living in housing communities.

The position involves assessing individual and community strengths and needs, designing and implementing services, and providing case management to help older adults age in place. The Resident Services Coordinator also acts as a liaison between residents and service providers by providing information, referrals, and coordination of community services.

• Conduct needs assessments to identify the social, health, and wellness needs of residents.

• Develop individual service plans based on resident assessments.

• Provide information and assistance with applications for public benefits and entitlements.

• Provide case management and connect residents with appropriate community resources.

• Work with internal staff, site teams, service providers, and family members regarding resident needs.

• Assist property managers with lease and community-related issues.

• Develop and maintain work plans, program reports, and outcome measurements.

• Coordinate activities for interns or volunteers as assigned.

• Develop, implement, support, and monitor educational, social service, health and safety, and recreational programs.

• Build relationships with community organizations and service providers.

• Assess program needs through surveys, needs assessments, and community meetings.

• Coordinate and promote resident activities and programs.

• Promote community building, resident leadership, and volunteer opportunities.

• Conduct individual assessment interviews and community meetings.

• Help residents develop informal support networks.

• Promote communication through newsletters, written announcements, educational programs, and community meetings.

• Participate in team meetings focused on resolving community, maintenance, and resident issues.

• Work with other departments to develop policies and procedures that promote resident cooperation and lease compliance.

• Represent the organization through professional organizations, meetings, and public speaking events.

• Perform related duties as assigned.

• Maintain regular and predictable attendance.

• Demonstrate professionalism, integrity, and excellent customer service.

• Support organizational mission, values, and safety standards.

• Bachelor's degree and two or more years of experience in service coordination, human services, or an equivalent combination of education and experience.

• Knowledge of community resources and ability to develop positive relationships with community partners.

• Experience working with seniors, individuals with disabilities, and/or individuals who have experienced homelessness.

• Knowledge of state and federal benefits, including Medicaid, Medicare supplemental plans, Old Age Pension, SSI, and SSDI.

• Strong time-management and organizational skills.

• Excellent customer service skills.

• Ability to work independently and manage a complex workload with minimal supervision.

• Familiarity with Microsoft Word, Excel, Outlook, and similar computer programs.

• Valid Colorado driver's license and acceptable motor vehicle record.

• Acceptable background information, including criminal history.

• Master's degree in Social Work (MSW) strongly preferred.

• Degree in gerontology, psychobiology, counseling, or a related field.

• Ability to advocate, organize, problem-solve, and deliver results in a professional environment.

• Knowledge of community-building principles and processes.

• Knowledge of mental health.

• Bilingual English/Spanish skills preferred.

• Resource coordination

• Interpersonal and relationship-building skills

• Collaboration and peer relationships

• Ability to work effectively with ambiguity and change

• Self-awareness and continuous improvement

• Customer service and empathy

• Strong verbal and written communication

• Active listening and conflict resolution

• Time management and organization

• Attention to detail and accuracy

• Problem-solving and resourcefulness

• Medical, dental, and vision health plans

• Retirement benefits

• 401(k) and 457 plans

• Paid life insurance

• Employee wellness program

• Paid long-term disability

• Paid holidays

• Vacation and sick leave

• Select summer Fridays off, where applicable

• Flexible work schedules

• Training and professional development opportunities

This position primarily works in an office environment and involves extended periods of sitting and computer use. The role requires strong attention to detail, communication, organization, problem-solving, and the ability to manage multiple priorities.

The position may occasionally require lifting or carrying materials up to 30 pounds, walking short distances, or standing for brief periods.

The organization is committed to providing equal employment opportunities and prohibits unlawful discrimination against applicants or employees based on protected characteristics. Reasonable accommodations may be provided to qualified individuals with disabilities.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.