Legal & Compliance Coordinator

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

 About the Role

The Coordinator of Legal and Compliance ensures the company adheres to compliance processes, regulatory requirements, and internal procedures. This role involves reviewing documentation, monitoring insurance compliance, supporting loss prevention and case management efforts, and handling high volumes of compliance inquiries. The coordinator also mentors staff, assists with risk mitigation, conducts audits, prepares reports, and maintains accurate records. Additionally, they educate employees on legal requirements and stay updated on regulatory changes to ensure ongoing compliance.

 KEY RESPONSIBILITIES:

• Adheres to the company’s compliance processes and related workflows as implemented in the Standard Operating Procedure
• Follows procedures related to compliance, including but not limited to, assessment of onboarding documents, review of certificates of insurance and corresponding endorsements, IRS and banking documentation, ensures appropriate follow-ups are conducted, regularly communicates status to the appropriate parties
• Aids in the company’s Loss Prevention investigations processes, incident responses, and related workflows as documented in the department’s standard operating procedure
• Assist with Case Management projects as assigned
• Participates in training and mentoring of staff assigned to support in legal and compliance matters
• Responsible for follow up compliance replies, including assemble supporting documentation, deficiencies, and requests for information
• Ensure and monitor compliance for vendors with multistate insurance coverage
• Comfortable processing high volume of inbound and outbound compliance support calls with excellent phone etiquette
• Monitor existing contractor partner database to ensure contractors are compliant with W Services insurance/contract requirements
• Process cancelation notices that come in VIA mail immediately in company database and reach out to the contractor partner/ insurance company for immediately resolution to avoid a lapse in coverage
• Develop and maintain professional rapport with all necessary parties; being mindful of our relationships (i.e., corporate client, contractor, vendor, store manager, etc.)
• Update all mandatory sections of the company database in a timely manner
• Responsible for escalating priority insurance concerns to senior manager and/or the appropriate unit
• Help implement policies, systems, or controls to reduce risk
• Use routine audits to identify potential compliance risks
• Prep reports and updates for weekly meeting with management
• Participate in monthly department meetings
• Monitor business processes
• Educate employees about regulatory and legal requirements
• Stay up to date with regulatory changes

ADDITIONAL RESPONSIBILITIES

•  Special projects will be given on occasion by management 

 KNOWLEDGE AND SKILL REQUIREMENTS

• Experience with MS Word, Excel & Outlook
• Must be a team player and have a positive demeanor (enthusiastic)
• Able to multi-task
• Must have excellent communication, organizational skills and decision-making skills
• Able to work under a demanding and busy work environment 
• Ability to thrive in a team-oriented environment while handling an assigned workload independently

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.