What are the responsibilities and job description for the Inspection Scheduling Administrator position at W&M Fire Protection Services?
W&M Fire Protection, a subsidiary of Davis-Ulmer Sprinkler Company, is a full-service fire protection contractor with complete design, installation, and fabrication capability. W&M has proudly served the tri-state and New England areas for over 20 years and offers a challenging and rewarding work environment.
Due to increased growth, we are looking to add an Inspection Scheduling Administrator to our Plantsville, CT team. The Scheduling Administrator is responsible for keeping the inspections and service work scheduled and on track, plan out the coming week(s) / month(s) work for the technicians and assist / support the departments operations. Scheduler Admin Professionals are customer-focused, results-drive, strong communicators with good organizational skills and value integrity.
Job Responsibilities
- Scheduling service and inspection for fire alarm and sprinkler technicians
- Relaying information to and from customers, field technicians, and supervisors
- Entering service work orders and field quotes
- Basic administrative duties (answering phones, calling customers, filing etc.)
- Contact customers via phone and /or email to schedule inspections
- Maintain positive customer relationships
- Works closely with the Inspection & Service team both office and with Inspectors/Techs
- Verify when reports have come into the database and are ready for billing
- Maintain customer and/or system information in database(s)
- May assist the Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewals
- Familiarization with customer accounts
- Familiarization with types of sprinkler systems and time frames for inspections
- Support other W&M teams in their initiatives
Job Qualifications
- A pleasant and professional demeanor with the ability to multi-task
- A strong customer focus with the ability to follow task through to completion
- Ability to work independently and exercise judgment in both regular and unique situations
- Good verbal communication
- Exceptional computer skills
- Strong problem-solving skills
- Excellent written and oral communication skills
- Knowledge of Microsoft Office products
- Ability to be flexible and handle scheduling changes
EDUCATION/EXPERIENCE:
- High School Diploma/GED or Higher
- One to two years of experience in office admin
- Scheduling/dispatching experience a plus but not required
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid driver’s license
PHYSICAL DEMANDS and WORK ENVIRONMENT:
- Office environment with moderate noise levels
- Mostly sedentary role with the need to move about the office to file, copy, scan and fax
- Ability to be on the phone and computer consistently throughout the day
Davis-Ulmer and it's subsidiaries offer a competitive benefits package which includes health, dental, and vision insurance, a 401K match program, employer funded profit-sharing plan and a variety of voluntary benefits.
Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran
DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."
Equal Opportunity Employer, including disabled and veterans.