Service Center Clerk PT

Are you looking for PT work with flexibility? Join Kj’s Market and see why we’re not like other grocery stores. In addition to being part of a family-owned and growing company, we offer weekly pay, flexible schedules, and excellent benefits including a 401K and Pension Plan, tuition assistance and more! We Create Smiles!

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
• Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guest and monitor productivity.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional host to the front end as dictated by guest needs and established daily call-up list.
• Handles guest and host requests, refunds, overrides, and check approvals promptly, and professionally.
• Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Is a positive role model for all front end host in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not is use.
• Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• Training and Development of Front End Host
• Provides training and direction to host not meeting the front end standards.
• Communicates to the guest service manager, problem areas and host not meeting performance standards.
• Provides constant on-the-job feedback to front end host about performance to maintain front end service level.
• Process guest orders (including performing as a cashier or guest service clerk).
• Perform all other duties as assigned by management.
  
  

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise host including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.