What are the responsibilities and job description for the Customer Service Representative position at W.E.I?
Overview
Join our dynamic team as a Customer Service Representative and become the vital link between our organization and valued clients. In this energetic role, you will deliver exceptional support by addressing customer inquiries, resolving issues efficiently, and fostering positive relationships. Your enthusiasm and communication skills will drive customer satisfaction and loyalty, ensuring every interaction leaves a lasting positive impression. This position offers an exciting opportunity to develop your professional skills while making a meaningful impact on our clients’ experiences.
Responsibilities
- Respond promptly and professionally to customer inquiries, and providing clear and accurate information.
- Assist customers with product or service questions, and processing transactions with confidence.
- Maintain detailed records of customer interactions.
- Demonstrate excellent customer etiquette and communication skills to build rapport and trust with diverse clientele.
- Collaborate with team members to resolve complex issues, analyze customer feedback, and improve service processes.
Skills
- Strong sales aptitude to identify opportunities for additional support or product recommendations.
- Excellent communication skills—both verbal and written—are essential for clear and effective interactions.
- Experience with outbound calling, cash handling, enhances your versatility as a Customer Service Representative.
- Demonstrated analysis skills help in understanding customer needs and providing tailored solutions. This vibrant role is perfect for motivated individuals eager to grow their career in client services while delivering outstanding support that keeps customers coming back!
Job Type: Full-time
Pay: $700.00 - $1,200.00 per week
Benefits:
- On-the-job training
- Referral program
Work Location: In person
Salary : $700 - $1,200