What are the responsibilities and job description for the Front Desk position at W Daly Salon?
As a member of Guest Relations and working the front desk is a very important position. The front desk area is the “nucleus” of the salon. Guest Relations is the first impression a client has of the salon because they are the first person the client sees upon arrival. We are here to serve our clients no matter how we feel or what kind of day we are having. We make our clients feel good.
It is important to remember the names of the clients and to refer to them by their names. This is a very personal touch and means a great deal to someone when their name is remembered. Please pay close attention and get to know these clients as if they were your own.
In order for the day to run smoothly and in an organized fashion, guest relations should keep the desk very clean and orderly. This requires that you must arrive at least 30 minutes before the opening of the salon. This gives you plenty of time to stock the product shelves, turn on the video and stereo equipment, and clean the waiting areas.
In order for the day to run smoothly and in an organized fashion, guest relations should keep the desk very clean and orderly. This requires that you must arrive at least 30 minutes before the opening of the salon. This gives you plenty of time to stock the product shelves, turn on the video and stereo equipment, and clean the waiting areas.
As the first impression to a client, a member of Guest Relations should always look great! You should have the latest hairstyle and the latest make-up look.
General Duties include, but are not limited to the following:
- Check in/Check out guests
- Beverage area clean and stocked properly
- Opening and closing routine completed and initialed, daily
- Guest needs are addressed immediately
- Give salon service tour to all new guests
- Pre-book and close all recommendations given by the service provider
- Keep retail area clean and stocked
- Call clients and provide backup to call center when needed
- Have general knowledge of all products
- NEVER let a guest leave the salon unhappy before involving a member of management
- Always say “YES” to our guests. They are the reason we are here!
There are many benefits for our full time and part time employees to include 401K, discounts on all retail products, and complimentary hair services. Full time employees are eligible for discounted health insurance, and have access to vision, dental, short term disability, employer paid 15K life insurance and other benefits.
W Daly is a part of So Chic Salon Brands, Inc.