What are the responsibilities and job description for the Microsoft 365 - Exchange Online position at VySystems?
Strong email security, mail flow and Exchange on Premises, exchange servers 2016/2019.
Job Description
:Proactive in direct client communication and capable of managing customers effectively with an onsite presence
.Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their role
sWorking Experience in the mail flow in detail for Exchange/O365 hybrid environmen
tWorking Experience of different type of connectors available in exchange/ Microsoft 36
5Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Director
yGood understanding of SSO with M365, including ADF
SSound knowledge of Email client like Microsoft Outlook, MS Teams and OW
AGood knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity
,Address service availability issues within the organizational span of contro
lManage services using the supplier, and the client implemented ITIL processes and practice
sTo adhere to quality standards, regulatory requirements and company policie
sTo provide support for on-call escalations and doing incident & problem managemen
tTo independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the tea
mTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Case
sWork on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drive
sTo participate or contribute to the business in the creation of proposals to drive Service improvement plan
sKnowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plu
sKnowledge/Experience of MS Purview and MS Security Portal as an Admin is Plu
sMinimal job requiremen
- tOver all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environmen
- tA Master’s degree and Microsoft Certification a plu
- sPrevious Microsoft 365 administration and troubleshooting experience is require
- dFamiliarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration
- )Ability to quickly learn, understand and explain technical informatio
- nAbility and desire to take ownership of client issues through resolutio
- nExcellent time management skill
- sAbility to work in a fast-paced environmen