Jr PMO Executive

Key Responsibilities:

• Monitor and report contractual service levels and reports to Wipro and client stakeholders.
• Develop KB articles and publish them on the ITSM tool, encouraging teams to utilize these articles and measure their usage.
• Prepare data points, conduct analysis, and create PowerPoint presentations for meetings such as weekly or monthly service reviews.
• Maintain the roster of team members according to a shifting schedule.
• Complete any reports and tasks mutually agreed upon with clients.
• Enhance communications, content, and transparency of information with key customers.
• Provide executive visibility into project, program, and functional level status, issues, risks, costs, etc.
• Attend meetings, make a note of action items and maintain a risk tracker, ensuring timely closure by collaborating with the respective team.

Skills:

• Proficiency in English, with excellent written and verbal communication skills.
• Experience with Microsoft Office applications.
• Knowledge of ITSM – BMC Remedy/Helix.
• Understanding of IT Service Desk and Field Support is an added advantage.
• Microsoft Office tools