What are the responsibilities and job description for the Desktop Support position at VySystems?
Senior Desktop Support provides on-site IT support for providers and practice managers in
a clinical workspace operating as the face for IT.
Primary Responsibilities:
• Provide day-to-day IT support operations at clinical locations using the ServiceNow
ticketing system which includes traveling on site to clinics.
• Provide support for end-user experience - such as onboarding, technical installation
of hardware, answering technical questions and following up with users.
• IT Support for any escalations from a clinical location.
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and
software related problems with operating systems, applications (including vendor
software packages), replacing parts as required.
• Adapt to new technologies, process new information and help customers through
technological changes. Improves and implements procedures as needed and/or
assigned.
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Mandatory Skills: Desktop Support .
Experience: 3-5 years