What are the responsibilities and job description for the Desktop Support position at Talent Groups?
Role: Clinical Desktop Support
Location: MA-Boston-133 Brookline Ave -02215
Duration: Contract
Job Description
Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.
Primary Responsibilities:
- Provide day-to-day IT support operations at clinical locations using the ServiceNow
- ticketing system which includes traveling on site to clinics.
- Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
- IT Support for any escalations from a clinical location.
- Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
- Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
- Assist the clinical staff by maintaining IT readiness for day-to-day operations.
- Management of IT assets including Receiving large orders of equipment Manage assets at current storage locations.
- Daily shipping of devices to locations on demand Managing shipping and returns of assets from remote staff.