Customer Experience Associate

Open Position: Customer Experience Associate

Hours: 8:00 AM - 4:30 PM Monday - Friday

Compensation: $45,000 per year

Benefits:

• Paid Time Off (PTO)
• Paid Sick Leave
• Medical Insurance (HSA Plan/Copay Plan)
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Group Life Insurance
• Long-Term Disability Insurance

Voluntary Benefits

• Short-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance

Pre-Employment Requirements:

• Successful completion of a criminal background check.
• Acceptable motor vehicle record (MVR).
• Valid driver's license.

About Vyper

Here at Vyper Industrial, every member of our team is dedicated to excelling mentally, physically, and emotionally. We believe in quality, integrity, and relentless perseverance. We seek top talent—those who are driven to win and be their best. If you’re ready to embrace your potential and join a passionate team, welcome home.

Dayne and Dylan Rusch started Vyper in 2020 from Dayne’s 400 sq. ft. apartment, having grown up assisting their father in the garage, Chris Rusch, who was a legend in the metal shaping industry. They witnessed firsthand the challenges posed by poorly made products and the decline of American manufacturing. Determined to have a better future, they founded Vyper Industrial with a mission to produce high-quality, American-made garage products and to create thousands of jobs. With a focus on innovation and growth, our team is committed to achieving market leadership.

The Role:

We’re looking for a dependable, friendly, and detail-oriented Customer Experience Associate to be the first face and voice of Vyper and the go-to person for customers who walk through our doors or call our office. This role is much more than answering phones, as you’ll be responsible for creating a great customer experience, helping customers with questions and requests, and making sure they feel taken care of from their first interaction with Vyper.

The ideal candidate is confident on the phone, comfortable talking with customers face-to-face, and naturally good at building relationships. You should be someone who enjoys helping people, brings positive energy, takes pride in keeping things organized, and has a genuine passion for the industrial industry and what we do at Vyper.

Responsibilities:

• Greet all visitors, customers, and vendors in a professional and friendly manner, creating a positive first impression of Vyper.
• Serve as the go-to point of contact for customers visiting or calling Vyper, providing a helpful and professional experience from start to finish.
• Answer incoming phone calls and confidently assist customers with questions, requests, order pickups, and general information.
• Assist walk-in customers with order pickups, questions, and requests, coordinating with the appropriate internal team when needed.
• Write personalized thank-you cards for customers who purchase from our Limited Edition Series, creating a thoughtful and memorable customer experience.
• Maintain a clean, organized, and professional front desk, lobby, conference rooms, lunchroom, and shared spaces.
• Keep the lunchroom clean, stocked, and organized, including regularly checking and cleaning out the refrigerator.
• Monitor office and kitchen supplies and place orders to keep the office properly stocked.
• Perform daily opening and closing responsibilities, including preparing the coffee station, ensuring common areas are ready for the workday, tidying shared spaces, and securing the reception area at the end of the day.
• Provide administrative support and assist with special projects as needed across the organization.
• Represent Vyper with professionalism, enthusiasm, and a genuine passion for our customers, products, and industry.

Qualifications:

• 1–2 years of experience in customer service, reception, front desk, or another customer-facing role.
• Must be comfortable answering phones and speaking with customers throughout the day.
• Confident and professional phone presence with the ability to communicate clearly and build rapport.
• Friendly, engaging personality with a natural ability to connect with people and make them feel welcome.
• Strong customer-service skills and a genuine desire to help people and find solutions.
• Strong verbal and written communication skills.
• Genuine interest in or passion for the industrial industry, manufacturing, fabrication, or the products and services Vyper provides.
• Quick learner who is eager to learn Vyper’s products and become knowledgeable about the industry.
• Excellent organization, time management, and multitasking abilities.
• Dependable, punctual, and able to work independently.
• Proficient with technology and comfortable learning new tools and systems.
• Strong attention to detail, follow-through, and accountability.
• High school diploma or equivalent required.

Why Vyper?

If you’re someone who loves talking to people, is confident on the phone, enjoys helping customers, and takes pride in creating a great experience, we want to meet you. If you’re also passionate about the industrial world and want to be part of a fast-paced, growing company, Vyper is the place for you.

Pay: $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have 1-2 years of experience in customer service, reception, front desk, or another customer-facing role?

• Do you have a genuine interest in or passion for the industrial industry, manufacturing, fabrication, or the products and services Vyper provides?

Work Location: In person

Salary : $45,000