Senior Director of PMO & Client Operations

JOB DESCRIPTION

Title of Position:  Manager, PMO

Organization Relationship:  Reports to EVP, GM Medical

Job Family: Medical Customer Success

Managerial Responsibilities: Manager

Classification: Exempt  #LI-Remote
 

GENERAL SUMMARY:

The Manager, PMO will be responsible for overseeing and optimizing the delivery of projects and programs across the organization. This role requires strong leadership, strategic thinking, and excellent project management skills to ensure successful project execution and alignment with organizational objectives.

DUTIES & RESPONSIBILITIES:

• Lead and manage the Program Management Office (PMO) team, providing guidance, mentorship, and support to ensure the successful delivery of projects and programs.
• Develop and implement PMO policies, standards, and methodologies to standardize project management practices and ensure consistency across the organization.
• Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals and priorities.
• Establish and maintain project management frameworks, tools, and templates to facilitate effective project planning, execution, and monitoring.
• Monitor and report on project progress, milestones, and performance metrics, identifying risks and issues and implementing mitigation strategies as needed.
• Provide leadership and guidance in project prioritization, resource allocation, and budget management to optimize project outcomes and maximize ROI.
• Foster a culture of continuous improvement within the PMO, driving innovation, efficiency, and excellence in project delivery processes and practices.
• Act as a liaison between the PMO and other departments or stakeholders, ensuring clear communication and alignment on project objectives, timelines, and deliverables.
• Develop and deliver training programs and workshops to build project management capabilities and enhance project team effectiveness.
• Participate in special projects and initiatives as assigned.
• Consistently demonstrate the core values of VYNE.
• Ability to travel 25-35%.
• Other duties as assigned.

PHYSICAL DEMAND:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SECURITY ROLE / RESPONSIBILITY:

• Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
• Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
• Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
• Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status.  In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EDUCATION, KNOWLEDGE AND SKILLS:  

• Excellent communication, including business writing skills.
• Strong cross functional team leading and partnering skills.
• Escalation management
• Expertise in business software configuration & implementation
• Troubleshooting in the Windows environment is essential.
• Experience in Microsoft Office projects including MS Project Plan is essential.
• Previous implementation and/or project management experience with the Healthcare industry is required.  
• 3-4 years of Project Management Experience
• College degree required.  
• PMI or Sixth Sigma coursework preferred.