Scheduling Specialist

Company Description VW Connect has been improving the utility process in residential construction since 1994, guided by the philosophy that the job is not complete until the meter is installed. The company focuses on shortening cycle times for home builders and utility companies by streamlining the connection of utilities to new homes. In 2018, VW Dig and Site Utility Systems merged under the mission to “Bring Utilities to Every Home,” strengthening their shared focus and impact. VW Connect now delivers a turnkey process from land development through final meter installation, bridging the gap between utility providers and builders. The team is committed to getting utilities on safer, faster, and better for all partners involved.

Role Description The Scheduling Specialist is a full-time, on-site role based in Phoenix, AZ. This position is responsible for coordinating and scheduling utility-related appointments, ensuring timely and accurate service across multiple projects. Day-to-day tasks include managing scheduling calendars, confirming and updating appointments with internal teams and external partners, and maintaining detailed records in company systems. The role also involves communicating with builders, utility companies, and field teams to resolve conflicts, adjust schedules as needed, and provide clear status updates. The Scheduling Specialist supports overall operational efficiency by prioritizing tasks, monitoring timelines, and collaborating with colleagues to keep projects on track from development through final meter installation.

Qualifications

• Candidates should possess strong Appointment Scheduling skills, including managing calendars, coordinating multiple appointments, and adjusting schedules in a fast-paced environment.
• Candidates should possess excellent Communication skills, with the ability to share clear information with builders, utility partners, and internal teams.
• Candidates should possess Customer Service skills to handle inquiries, respond to issues professionally, and support positive relationships with all stakeholders.
• Candidates should possess solid Organization Skills to manage documentation, track project timelines, and maintain accurate records.
• Candidates should possess familiarity with Medical Terminology if applicable to specific utility or construction projects involving healthcare facilities (preferred but not required).
• Additional beneficial qualifications include prior experience in scheduling, logistics, construction, or utilities; proficiency with scheduling and office software; attention to detail; reliability; and the ability to work collaboratively in an on-site team environment.