What are the responsibilities and job description for the IT Generalist position at Vuteq USA, Inc.?
IT Specialist
Location: Vuteq Alabama Offsite
Department: Information Technology
Reports To: Plant Leadership
Position Summary
The IT Generalist is responsible for all aspects of Information Technology operations at the Vuteq Alabama Offsite facility. This role ensures stable, secure, and efficient IT systems that support manufacturing operations, plant administration, and corporate IT standards. The IT Generalist serves as the primary IT resource and liaison between plant operations and corporate IT.
Key Responsibilities
Infrastructure & Systems Support
- Manage and support all plant IT infrastructure including servers, network equipment, firewalls, switches, wireless systems, and endpoint devices.
- Maintain system availability for production-critical systems.
- Perform routine system monitoring, backups, patching, and updates.
- Coordinate with corporate IT on enterprise systems and infrastructure initiatives.
Manufacturing Systems Support
- Support shop-floor systems including production PCs, label printers, barcode scanners, and handheld devices.
- Ensure connectivity and uptime for manufacturing equipment interfaces.
- Troubleshoot IT-related production interruptions to minimize downtime.
- Support EDI, supplier portals, and Toyota-related system integrations as required.
Help Desk & End-User Support
- Provide Tier 1 and Tier 2 support for all plant users.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Manage user accounts and permissions in alignment with corporate policies.
- Deliver timely resolution of hardware, software, and network issues.
Cybersecurity & Compliance
- Maintain compliance with corporate cybersecurity standards.
- Implement and monitor endpoint protection and security policies.
- Support IT audits and data security requirements.
- Maintain disaster recovery and business continuity procedures.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 3–7 years of IT support experience, preferably in manufacturing.
- Experience with Windows Server, Active Directory, Microsoft 365, networking, and endpoint security tools.
- Strong troubleshooting, communication, and organizational skills.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person