Skype Operations Analyst

Company Description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
2. Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
3. Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
4. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Job Description:

1. Skype for Business Server / Lync client support (PC, Mac and mobile)
2. Skype for Business Server / Lync video room systems support
3. Support of Polycom or Cisco Skype integrated devices
4. Support, optimize and maintain Skype for Business Server / Lync infrastructure with high availability
5. Skype for Business / Lync application patching
6. Manage support escalations and drive issue resolution to completion including leveraging of proper processes and communications, working with vendors as required
7. Reporting, monitoring and Analytics – generate reports and monitor UC traffic in real time, respond and react to System Center Configuration Manager (SCCM) alerting

Skills Needed:
a. Should have extensive experience with Skype for Business / Lync with Enterprise Voice namely: Experience in Skype for Business / Lync with full Voice and Video integration is highly desired.
b. Experience in utilizing Skype for Business / Lync as a PBX replacement
c. Experience in integrating with Skype Mobile
d. Experience & knowledge in deploying Group / Persistent Chat, Edge Services, Group Federation with external UC platforms
e. Experience in upgrading, installing, configuring Skype for Business Server / Lync
f. Experience integrating Skype for Business Server / Lync with Cisco and/or Avaya telephony
g. Must demonstrate experience working with Exchange, Skype for Business Server / Lync and Voice related technologies
h. Extensive experience with strong troubleshooting capabilities with hands-on technology support, both back-end and user-facing. Able to create options with recommendations for solutions through logic, justification, and rationale with quantifiable risk.
i. Candidates must have exceptional communication skills - both written and verbal
j. Minimum of 8 years of related IT business work experience
k. Bachelor’s Degree Computer Science, Mathematics or Engineering required (or equivalent work experience)

Additional Information

All your information will be kept confidential according to EEO guidelines.