What are the responsibilities and job description for the Network Analyst position at vTech Solution?
Complete Description:
The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems. This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.
- Reports To NOC Shift Supervisor
- Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.
- Utilize network monitoring tools, proactively monitoring network health, device availability.
- Ability to troubleshoot routers and switches, conduit to the network engineering team
- Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks
- Clear understanding of client’s network topology to quickly isolate problems, minimizing MTTR.
- Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.
- Senior team member, work collaboratively and gatekeeper to network engineering group.
- Participate in ongoing training, professional development and remain current with technologies.
- Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.
- Responsibilities as outlined by the NOC Shift Supervisor in charge.
- Knowledge of ITIL processes, best practices and workflow.
- 3 to 5 years, advanced experience in network operations, technology and support
- Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required
- Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)
- Certifications such as CompTIA Network , or equivalent a plus
vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.
vTech Solution offers services such as:
- Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
- Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
- Infrastructure Managed Services: Creating resilient and secure infrastructure management.
- Professional Services: Providing expertise for mission-critical programs.
- Productivity and Communications: Ensuring secure and confident business connectivity from anywhere