What are the responsibilities and job description for the Network Analyst position at Dew Softech Inc?
Network Analyst
Location: Newark, NJ (Hybrid)
Position Type: Contract
In Person Interview
Description:
The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems.
Complete Description:
- The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems.
- This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.
- Reports To NOC Shift Supervisor
- Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.
- Utilize network monitoring tools, proactively monitoring network health, device availability.
- Ability to troubleshoot routers and switches, conduit to the network engineering team
- Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks
- Clear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.
- Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.
- Senior team member, work collaboratively and gatekeeper to network engineering group.
- Participate in ongoing training, professional development and remain current with technologies.
- Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.
- Responsibilities as outlined by the NOC Shift Supervisor in charge.
- Knowledge of ITIL processes, best practices and workflow.
- 3 to 5 years, advanced experience in network operations, technology and support
- Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required
- Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)
- Certifications such as CompTIA Network , or equivalent a plus
Required Skills:
- Knowledge of ITIL processes, best practices and workflow Required 3 Years
- Advanced experience in network operations, technology and support Required 3 Years
- SolarWinds system or similar NMS systems, toolsets, (Power User). Required 3 Years
- TCP/IP, TELNET, SSH, TRACEROUTE, DNS, DHCP, VLANS, Routing and Switching Required 3 Years