Surgery Coordinator

VSI (formerly Virginia Spine Institute), the leading concierge spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Surgery Scheduler to join our award-winning team. The Surgery Scheduler is responsible for coordinating and scheduling patients requiring surgical services, following hospital/surgery center requirements and departmental/physician guidelines. This is a permanent, full-time position working out of VSI’s Reston, VA office.

Essential Job Responsibilities

• :Acts as intermediary between patient and surgeon and as primary contact for surgical patients and hospital
• .Organizes and schedules surgeries, regenerative procedures, preoperative and postoperative appointments and any other tests as ordered by surgeons for patients
• .Assists in scheduling preoperative medical clearance appointments by coordinating with providers outside of the practice and providing necessary information for obtaining medical clearances
• .Provides education concerning patient responsibilities
• .Coordinates arrangements for surgical assistants, special equipment and surgical materials. Organizes the next day’s schedules and ensures that there are no physician or equipment conflicts
• .Promptly and efficiently responds to patient and physician inquiries, scheduling requests, and updating information
• .Provides necessary information related to the surgery through telecommunications system and interaction with surgeon, OR/Hospital and patient
• .Handles correspondence related to surgery to and from surgical patients, OR/Hospital, outside physicians and insurance companies
• .Provides detailed explanation to patients about insurance coverage and costs associated with their procedure
• .Responsible for the collection of surgery funds from patients and initiates the surgical pre-certification process should the Authorization Specialist be unavailable
• .Schedules and coordinates all treatments and services related to each patient’s recovery plan to include therapies such as physical therapy, hyperbaric oxygen therapy (HBOT), shockwave therapy, and various other appointments
• .Other duties as assigned

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Job Requirement

• s:Completed at least 2 years of college and/or have 3-5 years of administrative experien
• ceExhibit empathy and compassion toward patients; driven to go well beyond what is ‘expecte
• d’Comfortable communicating patient’s financial responsibility with regard to insurance coverage and co
• stExcellent organization skills with the ability to prioritize tasks and handle multiple tasks and projects at one ti
• meAbility to portray patience, understanding and impeccable professionalism even when under stre
• ssConscientious, thorough and precise particularly with details, stable, tolerant and supporti
• veProject a pleasant telephone voice and manner through exceptional communication skil
• lsThe ability to collaborate within a team setting and work with minimal supervisi
• onAdept at learning new skills; reliable and adaptab
• leAble to take change well and with a positive attitu
• deStrong knowledge of Microsoft Offi