Sr. Inside Sales Representative

SUMMARY: The Sr. Inside Sales Representative is responsible for establishing and maintaining open and direct contact with customers for the purpose of executing sales and supporting the sales team goals and growth initiatives. Owns customer relationships, works with product line managers and department managers for pricing initiatives and coordinates, tracks, and reports customer data, trends, and sales opportunities. Owns setting up sales pipelines to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. This role is also responsible for developing business with existing customers and new customers.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Answer and prepare communications for quotes, orders, and other customer requests.
• Review and process orders, ensuring all customer requirements are met.
• Responsible for customer experience and KPI’s.
• Follow up on actionable items and tracks requirements to ensure completion through processes.
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty.
• Identify potential customers through networking initiatives, cold-calling, and email communications.
• Research competitors’ products, pricing, and product success to determine customer preferences.
• Coordinate with other departments to meet plans and assist with customer requirements.
• Keep management informed by preparing results, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Provide support and training for less experienced Sales Representatives as needed.
• Support department manager in day-to-day tasks.
• Expand industry knowledge by attending educational workshops and reading professional publications.
• Other duties as assigned or required.

MINIMUM REQUIREMENTS:  

• Bachelor’s degree in relevant field.
  • OR an additional 3 years of specific work experience in lieu of degree.
• 4 years of relevant/technical work experience
• Excellent time management skills with ability to organize and manage multiple and competing priorities.
• Ability to work independently with little to no supervision.
• Proficient using various software, applications, and programs, including Microsoft Office program (Excel, PowerPoint, and Word.)
• Reputable communicator through oral and written skills with customers, peers, and management.
• Ability to work independently or with others in a collaborative team environment.
• Ability to build effective working relationships with co-workers and customers.
• Ability to read and write at a proficient level.

PREFERRED REQUIREMENTS:

• 6 years of experience in the sales, customer service, and/or aviation industry.
• Quantum Control ERP experience or related aviation information system experience.
• Experience with U.S. Export Rules and regulations.
• Technical knowledge of aircraft components preferably touching on MROs, aviation distribution or similar environments.
• PowerBI experience.

OTHER:

• The selected applicant will be subject to a background check and drug testing.