What are the responsibilities and job description for the Patient driver and transportation associate position at VPNE?
Position Summary
The role of Patient Driver & Transportation Associateis to maintainsafety and provide exceptional service to patients requiring assistancemoving from the hospital to their home or discharged location post-hospital release. The patient driver must have excellent driving skills, a professional demeanor, and the ability to provide exceptional customer service to patients and their families.
Responsibilities
Make patient service, care, and satisfaction the priority in every interaction by providing exceptional guest experiences.
Interact with the patient to ensure that departure from the hospital is smooth and efficient.
Provide a safe, comfortable ride experience from the hospital to their discharge location.
Safely transport patients to and from medical appointments, hospital visits, or other healthcare-related destinations.
Ensure the vehicle is clean, well-maintained, and equipped with necessary medical supplies, such as oxygen tanks or first-aid kits.
Help patients enter and exit the vehicle, assistingwith mobility devices or other medical equipment as needed.
Follow all traffic laws and regulations, always maintaininga safe driving record.
Maintain open communication with patients, families, and healthcare providers to meet all transportation needs.
Report any incidents, accidents, or vehicle maintenance issues to the appropriate supervisor.
Adhere to organizational policies and procedures, including patient confidentiality and safety.
Provide exceptional customer service to patients and their families, demonstratingempathy and understanding for their unique situations.
Look for the safety and well-being of all team members, customers/patients, and co-workers.
Perform any other duties assigned explicitly by a supervisor or manager.
Qualifications
Years of Experience:Entry Level
Language Skills: Proficient in English, both verbally and written
Education Requirements: High School Diploma/GED
Requirements
Clean driving record with an active driver's license
Able to push patients in wheelchairs and assistwith entering and exiting the vehicle
Able to sit for prolonged periods
Able to walk short distances
Able to engage and provide exceptional service in all interactions
Able to see, read and understand the small print
The role of Patient Driver & Transportation Associateis to maintainsafety and provide exceptional service to patients requiring assistancemoving from the hospital to their home or discharged location post-hospital release. The patient driver must have excellent driving skills, a professional demeanor, and the ability to provide exceptional customer service to patients and their families.
Responsibilities
Make patient service, care, and satisfaction the priority in every interaction by providing exceptional guest experiences.
Interact with the patient to ensure that departure from the hospital is smooth and efficient.
Provide a safe, comfortable ride experience from the hospital to their discharge location.
Safely transport patients to and from medical appointments, hospital visits, or other healthcare-related destinations.
Ensure the vehicle is clean, well-maintained, and equipped with necessary medical supplies, such as oxygen tanks or first-aid kits.
Help patients enter and exit the vehicle, assistingwith mobility devices or other medical equipment as needed.
Follow all traffic laws and regulations, always maintaininga safe driving record.
Maintain open communication with patients, families, and healthcare providers to meet all transportation needs.
Report any incidents, accidents, or vehicle maintenance issues to the appropriate supervisor.
Adhere to organizational policies and procedures, including patient confidentiality and safety.
Provide exceptional customer service to patients and their families, demonstratingempathy and understanding for their unique situations.
Look for the safety and well-being of all team members, customers/patients, and co-workers.
Perform any other duties assigned explicitly by a supervisor or manager.
Qualifications
Years of Experience:Entry Level
Language Skills: Proficient in English, both verbally and written
Education Requirements: High School Diploma/GED
Requirements
Clean driving record with an active driver's license
Able to push patients in wheelchairs and assistwith entering and exiting the vehicle
Able to sit for prolonged periods
Able to walk short distances
Able to engage and provide exceptional service in all interactions
Able to see, read and understand the small print