Property Administrator

Herald Hotel is a Tax Credit/HUD Senior Community with 73-units located in San Francisco, CA. This position is full-time, Monday - Friday. 

The Property Administrator plays a central role in the effective operation of our communities. The individual in this role will be responsible for staff supervision, regulatory compliance, leasing, and resident services. Success in this position requires a balance of administrative expertise, leadership ability, and a commitment to maintaining operational excellence across all aspects of property management. The Property Administrator will ensure that properties are managed in full compliance with applicable regulations while maintaining high standards of service. This includes oversight of leasing, resident relations, staff development, and property maintenance

ESSENTIAL JOB FUNCTIONS

• Hire, train, and supervise staff, including performance evaluations and corrective actions as necessary.
• Manage leasing activities by overseeing tenant inquiries, property tours, application processing, and lease execution.
• Ensure compliance with Tax Credit (TCAC) regulations, including documentation, audits, and reporting.
• Direct property maintenance operations to ensure prompt completion of service requests and upkeep of facilities.
• Collect rents, security deposits, and oversee delinquency processes, including legal actions when required.
• Prepare and submit operational reports such as vacancy, traffic, compliance, and financial reports in a timely manner.
• Manage vendor relations, including bid evaluations, contract oversight, and service quality monitoring.
• Support community engagement initiatives through newsletters, resident communications, and activities.

REQUIRED EDUCATION AND EXPERIENCE

The position requires proven competence in property administration and a clear understanding of compliance standards, tenant relations, and staff management. The successful candidate will be expected to demonstrate professionalism, reliability, and a high level of organizational skill.

• Previous sales experience in real estate or property management, with at least one year of apartment management experience.
• Basic understanding of apartment maintenance, including plumbing, electrical, pool, and appliance systems.
• Excellent organizational skills and the ability to set clear priorities.
• Problem-solving skills with the ability to analyze issues and implement effective solutions.
• Courteous and professional demeanor in all interactions.
• Demonstrated experience in staff supervision, leasing, and resident retention.
• Knowledge of Tax Credit (TCAC) compliance Section 8, Fair Housing, tenant/landlord laws and any applicable local housing provisions.
• Proficiency in preparing and analyzing reports while managing multiple tasks within deadlines.

• Previous leasing or customer service experience in property management or real estate.

• Strong communication and public relations skills with a professional and courteous manner.
• Good organizational skills with a detail-oriented approach.
• Ability to walk long distances and navigate stairs with ease.
• Proficiency with basic computer applications, including property management software and 10-key.
• Demonstrated ability to build trust and deliver outstanding service in a community setting.
• Sales and negotiation skills to support leasing goals and occupancy rates.
• Well versed in all things Affordable Housing such as;
  • Determining eligibility
  • Securing 3^rd party verifications for income and/or assets
  • calculating household incomes as described in the HUD Handbook to determine program eligibility
  • Complete Tenant Income Certification or equivalent documents for appropriate program type
  • Submission of files to Compliance approval as instructed
  • Completing compliance reports as required by the Property’s Regulatory Agreement
  • Understanding multi-layering programs
  • Understanding of CTCAC compliance standards and HOTMA implementation
  • Understanding of Section 8 program and completing housing vouchers/inspections
  • Understanding of how to prepare for a CTCAC Audit file/physical inspection

BENEFITS

• Health Insurance

• Dental Insurance

• Vision Insurance

• Accrued Vacation Time Off

• 401(k)

• Employee Referral Program

• Holidays Off with Pay

COMPENTENCIES

• Ability to read and comprehend written instructions provided by the Regional Supervisor.
• Adhere and lead through the company policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to the industry.
• Ability to understand and articulate to residents the legal language of lease agreement and landlord tenant law
• Ability to demonstrate proficiency in property management software and use it effectively to support daily operations.
• Lead in a manner consistent with VPM Management, Inc current standards as well as between properties, teams and locations.
• Ability to give direction, adapt to change, establish relationships, anticipate roadblocks and work in a team environment.
• Must be self-motivated, able to complete assigned tasks.
• Able to multitask and prioritize.

OTHER JOB REQUIREMENTS

• Ability to complete tasks requiring overhead work.
• Demonstrate ability to learn and adapt to property management software systems.
• Ability to lift, push, pull up to 15 lbs.
• Ability to lift and carry materials weighing up to 15 lbs.
• Ability to push, pull, bend and reach constantly.
• Ability to walk, stand constantly.
• Ability to walk up and down stairs safely frequently.
• Ability to communicate in English clearly in order to be understood by co-workers, residents, vendors and other local agencies.
• Must possess reliable transportation, a valid driver’s license, and state-required automobile insurance coverage.
• May perform other duties as directed.

Salary : $35 - $44