What are the responsibilities and job description for the Customer Service Representative position at VPC Electric?
About Us
At VPC Electric, we’ve proudly served the Coeur d’Alene and Spokane communities since 2004. Our reputation is built on exceptional customer service, expert craftsmanship, and a team that genuinely cares. We're growing fast—and looking for dedicated, driven customer service professionals to grow with us.
About the Role
We’re looking for a friendly, detail-oriented Customer Service Representative who thrives in a fast-paced environment. As the first point of contact for many of our customers, you’ll play a key role in creating a positive experience—from answering service calls and scheduling appointments to supporting our field team and assisting with our social media presence.
What You’ll Be Doing
- Answering incoming calls and responding to customer inquiries with professionalism and warmth
- Scheduling service appointments and coordinating technician dispatch
- Following up on leads and confirming upcoming jobs
- Maintaining accurate records of customer interactions and service details
- Assisting with administrative tasks to keep operations running smoothly
- Helping manage and contribute to VPC Electric’s social media platforms
- Collaborating with the team to deliver top-notch service every step of the way
What You’ll Bring
- Excellent communication and interpersonal skills
- Strong organizational habits and attention to detail
- A team-player attitude with a proactive work ethic
- Customer service experience (phone-based preferred)
- Basic understanding of social media platforms like Facebook and Instagram
- Creativity and initiative in engaging with online audiences
- Comfort with technology (dispatch software experience is a plus)
What You’ll Get
- Competitive hourly pay
- Consistent, full-time hours
- Paid time off and paid holidays
- Health, dental, vision, and life insurance
- 401(k) with company match
- Ongoing training and career development
- A team that values craftsmanship and growth
Schedule
- Monday–Friday 7AM - 3:30PM
- 8-hour shifts (occasional overtime may be required)
- No weekends or emergency calls required
Ready to Join Us?
If you're passionate about helping people, love a good challenge, and want to contribute to a company that values teamwork, trust, and creativity—apply today and grow with VPC Electric!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16
