Call Center & Satisfaction Specialist

Description

Fueling Success in this Role:

VP Racing is looking for a Call Center & Satisfaction Specialist is responsible for owning and enhancing the end-to-end customer experience for VP Racing Fuels. This position serves as a key point of connection between customers, Marketing, Sales, and Operations, ensuring customer inquiries are resolved thoughtfully, efficiently, and in alignment with VP’s brand and business objectives. 

Unlike traditional call center roles, this position emphasizes judgment, problem-solving, and accountability over volume-based activity. The Specialist independently manages customer issues from intake through resolution, supports outbound customer engagement initiatives, analyzes recurring service trends, and contributes to continuous improvement efforts that strengthen customer satisfaction and loyalty. 

This role is ideal for an early-career professional seeking to grow beyond transactional customer service and develop a strong foundation in customer experience, operations, and cross-functional collaboration within a performance-driven organization.

What you'll do:

• Support customer outreach related to marketing incentives, follow-ups, and relationship-building initiatives 
• Promote VP Racing Fuels products and services through professional, brand-aligned interactions
• Maintain strong product knowledge to provide accurate guidance and support
• Partner with Marketing, Sales, and Operations to resolve customer concerns and support business objectives
• Document customer interactions and resolutions within CRM systems
• Analyze customer feedback and recurring issues to identify opportunities for improvement
• Assist with refining customer experience processes, communication tools, and service guidelines

Why Should You Join Our Team?

At VP Racing Fuels, we don’t just create high-performance fuels - we create high-performance careers. Based in San Antonio, Texas, we are a global leader in race fuels, performance chemicals, and branded retail products. Our work environment is built for those who thrive on innovation, precision, and speed, offering a dynamic workplace where passion drives everything we do. We invest in our people and provide real opportunities for professional growth.

We hire people based on potential, not just experience, and believe in building a team that’s diverse, driven, and ready to push limits. At VP, we work hard and play hard, innovate boldly, and foster a fun, collaborative culture where teamwork fuels success.

High-Octane Rewards:

We offer a competitive salary for our Call Center & Satisfaction Specialist, based on experience, along with a comprehensive benefits package designed to support your well-being and future. Our benefits include health, dental, and vision insurance, a full suite of supplemental insurance options, and a robust 401(k) plan with a company match to help you build a secure retirement. We offer paid time off, so you have the flexibility to recharge and refuel. You'll enjoy a down-to-earth, casual work environment, along with a positive, team-oriented culture built on innovation, inclusion, and long-term success. Join us and be part of a company that values creativity, collaboration, and a desire to win!

If we have your attention… Please. Continue. Reading!

Minimum Qualifications:

The ideal candidate must be extremely organized and able to manage the logistics of multiple duties with professionalism and strong communication skills. In addition, strong attention to detail and ability to work in a fast-paced environment is critical for success in the role, as are high levels of accuracy, timeliness and dependability. We are looking for someone who can establish and maintain effective working relationships within the organization, work effectively with all levels of employees and management, and assist in providing solutions to challenges that arise. If this describes you and you meet the following requirements, we would be happy to speak with you:

• Bachelor’s degree in Marketing, Communications, or a related field, and at least two (2) years of experience in customer service, customer experience, operations support, or a related field; OR any equivalent combination of experience and training which provides knowledge, skills, and abilities.
• Experience with Salesforce is a plus!

About the Company:

VP Racing is best known as a world leader in racing and performance fluids, powering champions in virtually every form of motorsport on land, sea, and air since 1975. VP also sells a full line of consumer products, including ethanol-free fuels and oils for 2- and 4-cycle outdoor power equipment, automotive lubricants, additives, coolants, and accessories through national home improvement, automotive parts, and online retailers. The company also offers a program to independent operators of convenience stores and gas stations, car wash, quick lube, and marinas to brand as VP Racing and resell the company’s full range of automotive performance and small engine fuel products.