Revenue Cycle Management Coordinator

RCM Coordinator Needed!

We are Sillon / Peak Psychological Services

Welcome to Peak Psychological Services! Join a team dedicated to improving the lives of our service members, their families, and the community.  We are a growing behavioral health multi-site group that provides a mixture of in person and telehealth offerings of therapy and medication management. We specialize in evidence based treatment based on research and scientific studies that have shown to be effective for the specific difficulty that people are seeking assistance.

Role Description

This is a full time role overseeing billing, collections, insurance, and patient account functions to maximize cash flow, reduce AR days, and ensure clean financial operations across the organization. This role requires an energetic and versatile professional capable of leading end-to-end revenue cycle operations while working independently and as part of a team. The position is a hybrid design with a 40% time in office/travel expectation.

• Do you take pride in spotting the details others might overlook—especially when it comes to identifying claim denials, payment variances, or billing errors?
• Are you someone who thrives in a structured, system-driven environment where your ability to streamline processes directly impacts the bottom line?
• Do you get satisfaction from ensuring every dollar owed is collected—down to the last cent—and can explain the "why" behind every variance on an aging report?
• Do you love turning complex puzzles into streamlined successes and have a passion for supportive, collaborative leadership? This might be the perfect fit for you. 
• Have you led or improved processes around benefits verification, pre-authorizations, or claim submissions that cut down A/R days or improved clean claim rates? If so, this role just might be the marshmallows to your cocoa, read on!

How you’ll make an impact

• Be Relentlessly Curious: We are problem solvers, if something needs fixing, we'll figure it out, even if it means using hairspray, duct tape, and a paperclip.

• Treat People Well: Spread Kindness Like Confetti: We believe in treating people well, we want to spread that kindness like confetti! Every interaction matters.

• Be a Collabicator!: We collaborate and communicate like pros!

• Bend Don't Break: Life throws curveballs, but we've mastered the art of adaptability! It's not about being perfect, it's about being resilient no matter what comes our way.

• Show Up Strong: We don't just show up; we bring energy, enthusiasm, and maybe an extra cup of coffee for good measure.

• Grow to Glow: We are fueled by a growth mindset and thirst for improvement. We know that growth takes time, effort, and grit, and we're here for it.

Focus:

• Champion the Revenue Cycle: Lead and oversee end-to-end operations with a focus on high performing results and clean claim magic! 
• Empower & Mentor the Team: Build a positive, productive environment by coaching administrative and clinical teams, fostering a culture of accountability and continuous learning.
• Data Driven Success: Monitor and share key performance metrics (KPIs) to identify trends, celebrate wins, and drive process improvements.
• Collaborative Partnership: Work closely with our therapists, scheduling coordinators, and practice coordinators to ensure operational readiness and top tier client satisfaction.
• Subject Matter Expert: Act as the go to guide for RCM system configurations, workflow refinements, and HIPAA compliant practices.
• Client & Community Connection: Build strong relationships with community partners and provide friendly, client centered service for all billing inquiries. 
• Strategic Problem Solving: Use a solutions based approach to resolve complex issues and implement best in class financial systems.
• Operational Mindset: We are looking for someone who brings a "Traction EOS" mindset to help us reach our quarterly rocks and annual goals while keeping our team spirit high.

Qualifications

• Detail oriented and organized with consistent follow through to achieve and or exceed attainable goals
• Deductive reasoning skills with ability to interpret charts, graphs, and spreadsheets
• Experience with Microsoft excel, Microsoft word, Quickbooks, ADP, and or practice EHR platforms with ability to navigate new systems
• Proficiency in practice management software, strong analytical and problem-solving capabilities, and thorough knowledge of payer guidelines
• Bachelor’s Degree in Finance, Healthcare Administration, Business Administration, or professional equivalent
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
• Experience working with multi-site group practices with 10 providers and payers
• Demonstrated expertise in RCM metrics, data analytics, and KPI reporting
• 3 years RCM experience
• 2 years leadership experience
• 2 years scheduling experience