What are the responsibilities and job description for the Senior Jira SAAS Administrator position at Voto Consulting LLC?
Job Title: Senior Jira SAAS Administrator
Location: Washington DC (Onsite)
Duration: 6-12 Months
Position Overview
- We are seeking an experienced Jira SaaS Administrator to manage, maintain, and optimize our Atlassian Cloud environment.
- The ideal candidate will have deep expertise in Jira Software, Jira Service Management, and Atlassian Cloud administration.
- This role will partner with technology and DevSecOps teams to implement scalable solutions, improve workflows, and ensure platform reliability, security, and governance.
Key Responsibilities
- Administer and maintain Jira Cloud instance(s) including user management, permissions, and security
- Design, configure, and maintain projects, workflows, screens, issue types, fields, permissions, and notification schemes.
- Install, configure, and maintain Marketplace apps/plugins
- Manage Jira projects, boards (Scrum/Kanban), and dashboards
- Configure and support integration with enterprise applications and third-party tools
- Monitor system performance and implement optimization strategies
- Develop and maintain automation rules to improve operational efficiency
- Create and maintain technical documentation, knowledge articles, and operational procedures
- Support migration, enhancement, and continuous improvement initiatives.
- Manage user provisioning, access controls, groups, roles, and permissions
- Implement governance, standards, and best practices for Atlassian Cloud platforms
- Provide guidance and training to end users, project teams, and administrators
- Monitor platform health, usage, performance, and licensing
- Ensure compliance with security policies and data governance
- Troubleshoot and resolve platform issues, collaborating with vendors and stakeholders as needed.
Required Qualifications
- 5 years of hands-on Jira Cloud/SAAS administration experience
- Strong understanding of Agile/Scrum methodologies
- Proficiency with Jira workflows, schemes, and configurations
- Experience with JQL (Jira Query Language)
- Knowledge of Jira permissions and security schemes
- Familiarity with Atlassian Marketplace apps
- Strong problem-solving and analytical skills
- Excellent communication and documentation skills
Preferred Qualifications
- Atlassian Certified Jira Administrator (ACP-620) or similar certification
- Experience with Jira Service Management
- Background in IT service management or DevOps