Salesforce Applications Manager (FSL, NetSuite, Construction)

Job Title: Salesforce Applications Manager (FSL, NetSuite, Construction)

Location: Worcester, MA

Duration: Full-Time

MOI: Face 2 Face

Visa: US Citizen or Green Card

Note:

• Onsite – 5 days a week in office.
• Must be local.
• Minimum of 4 years as manager with strong Salesforce, any ERP and hands-on person.
• Someone from either Construction/or field services exp

Qualifications

• Application management experience
• Salesforce Certified Administrator (ADM-201)
• 3 years of Salesforce administration experience
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, and Salesforce Field Service (FSL)
• Strong understanding of Salesforce security models, automation tools, and reporting capabilities
• Experience supporting mobile field service operations and dispatch workflows
• Experience with production and construction process, estimating and bidding processes, and percent complete accounting
• Hands on experience with SaaS ERP solutions, preferably NetSuite
• Experience with Human Capital Management solutions, preferably Dayforce
• Strong analytical and problem-solving skills
• Experience translating business requirements into technical solutions
• Excellent communication and stakeholder management abilities
• Detail-oriented with strong organizational and documentation skills
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment

Description:

The Enterprise Applications Portfolio Manager is responsible for designing, implementing, administering, optimizing, and continuously improving Greenwood Industries’ application portfolio across Salesforce, NetSuite, Dayforce, Procore and other related applications critical to business operations.

This role will ensure applications meet business needs, are effectively integrated, and optimized for performance, security, and scalability. The position will collaborate with various business units to drive successful application strategies and ensure smooth day-to-day operations. Additionally, the role ensures the platform operates as the central system of record for the organization, and manage system configurations, user access, data governance, and enhancements while working closely with sales, service operations, production, field teams, HR, Accounting, and executive stakeholders to align capabilities with business objectives.

As Greenwood Industries continues to grow through acquisitions and national expansion, this role will play a critical part in ensuring newly integrated branches adopt standardized processes, workflows, and reporting structures. The position will support scalable system architecture, user adoption, and operational visibility across all divisions.

Key Responsibilities

Application Administration

• Administer and maintain enterprise applications including user setup, profiles, roles, permission sets, and security controls
• Configure and manage custom objects, fields, page layouts, record types, validation rules, and automations
• Maintain system reliability, performance, and configuration standards
• Support ongoing system improvements and ensure alignment with best practices
• Manage sandbox environments and support controlled testing and release management

Business Operations Support

• Administer and maintain applications to support lead to quote, order to cash, design to build, procure to pay, record to report, and hire to exit.
• Ensure workflows align with established processes and reporting standards
• Support leadership with dashboards, forecasting visibility, and analytics
• Maintain data integrity across all master data elements and transaction data
• Support adoption of standard business processes

Reporting, Dashboards & Performance Visibility

• Work with Data Engineer to develop and maintain dashboards and reports supporting KPIs across business functions
• Provide executive-level reporting visibility for all prospect/customer, operational, and financial outcomes
• Support leadership teams with data analysis and reporting that informs operational and strategic decision-making
• Maintain standardized reporting structures across regions and branches

Data Governance & System Integrity

• Ensures data quality through routine audits, validation rules, and data governance best practices
• Implement deduplication processes and maintain clean data across all master data and transactional attributes
• Monitor system usage and data entry standards to ensure accurate reporting and forecasting
• Establish standards for documentation and workflow compliance across all teams

System Integrations & Technology Coordination

• Evaluate, configure, and maintain integrations between internal and external applications
• Collaborate with internal IT teams and external vendors on system architecture and integration strategy
• Maintain add-on applications and ensure compatibility with system upgrades

User Training & Adoption

• Provide end-user support across the organization for Salesforce functionality and troubleshooting
• Develop documentation, training materials, and onboarding resources for new CRM users
• Conduct training sessions for sales teams, service teams, and administrative staff
• Promote consistent system adoption and ensure users understand established processes and workflows

Continuous Improvement & Platform Evolution

• Evaluate SaaS application releases, new features, and platform updates to identify improvement opportunities
• Recommend enhancements that improve efficiency, visibility, and operational performance
• Partner with leadership to align capabilities with evolving business processes and company growth initiatives
• Support system scalability as Greenwood Industries expands into new regions and integrates newly acquired companies

Preferred Qualifications

• Salesforce Certified Advanced Administrator or Salesforce Field Service Consultant certification
• Experience managing system integrations, middleware, or API-based connections
• Experience supporting field service-driven industries such as construction, building services, utilities, or manufacturing
• Experience implementing SaaS platforms during company growth or system migrations
• Experience developing training materials and leading system adoption initiatives
• Ability to manage third-party integrators and support organizations

Weighted KPIs (100%)

• System uptime & platform reliability – 20%
• Adoption & user engagement – 20%
• Data quality & governance standards – 15%
• Business reporting accuracy – 15%
• Operational efficiency/productivity improvements – 15%
• Successful system enhancements & integrations – 15%