What are the responsibilities and job description for the Front Desk Services position at Voss Salon DFW?
Role Overview
The Front Desk team at Voss Salon is more than a traditional role - it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings.
This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members don't just check guests in - they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships.
At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you're proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment.
Key Responsibilities
Guest Experience & Hospitality
The Front Desk team at Voss Salon is more than a traditional role - it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings.
This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members don't just check guests in - they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships.
At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you're proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment.
Key Responsibilities
Guest Experience & Hospitality
- Welcome guests with warmth and professionalism, creating a confident first impression.
- Guide guests through check-in and checkout while maintaining a calm, luxury environment.
- Build genuine connections through conversation, personalization, and thoughtful service.
- Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.
- Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
- Proactively encourage prebooking and assist guests in securing their next visit.
- Follow up with guests who choose to 'book later' to help maintain strong retention.
- Manage appointment scheduling using salon software while optimizing stylist availability.
- Monitor stylist availability and help fill openings through proactive outreach.
- Assist in minimizing cancellations and maintaining strong booking flow.
- Maintain an organized, professional front desk and retail area.
- Salon upkeep, merchandising, and inventory presentation.
- Use salon software efficiently for booking, payments, and guest notes.
- Work closely with stylists and leadership to deliver a seamless luxury guest experience.
- Communicate clearly about guest needs, opportunities, and service flow.
- Contribute to a positive team culture focused on growth, accountability, and support.
- Guests feel cared for, confident, and excited about their next visit.
- Retail, prebooking, and add-on opportunities are naturally supported - never forced.
- The front desk operates as a proactive partner to stylists, not just an administrative position.
- Friendly, confident, and professional communication style.
- Strong interest in hospitality, beauty, or luxury service environments.
- Comfortable making recommendations and guiding guest conversations.
- Ability to multitask and stay organized in a fast-paced setting.
- Previous customer service experience required; salon or retail experience preferred.
- Cosmetology students are encouraged to apply.
- Hourly pay starting at $17/hr.
- This position includes a performance-based bonus structure tied to individual initiative and revenue-driving behaviors such as retail support, prebooking follow-up, and guest engagement. Team members who take ownership of their role have strong earning potential while helping elevate the salon's success.
- Access to ongoing education and leadership development.
- Growth-minded environment focused on professional advancement.
- FT hours may vary between morning, afternoons, evenings, and weekends.
- In-person role within a luxury salon setting.
- Must be able to stand for extended periods and lift up to 25 lbs.
- Reasonable accommodations may be made.
- Insurance eligibility after 3 months for full-time employees.
- 401(k) eligibility after 1 year for full-time employees.
- Continued education opportunities to stay current with industry trends.
- Applicants must be authorized to work in the United States.