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Data center technician

Vortalsoft Inc
San Jose, CA Full Time
POSTED ON 7/25/2024 CLOSED ON 8/7/2024

What are the responsibilities and job description for the Data center technician position at Vortalsoft Inc?

Job Details

Job Title: Data center technician/Customer Engineer

Location: San jose, CA

provides computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. Maintech's broad spectrum of IT design, procurement, project management and maintenance services, includes 24/7 managed network and systems support.

We are looking for self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.

Responsibilities

  • Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
  • Maintains inventory and documentation of activity
  • Creates own service tickets, updates, and closes
  • Communicates before and after repair work windows via ticket and email to client
  • Break/Fix
  • Hyperscale

Qualifications

  • Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
  • Strong problem solving and self-management skills with attention to detail
  • Ability to prioritize tasks and effectively communicate verbally and in writing
  • 5 years experience servicing hardware as specified or utilized in customer environment
  • Familiarity with ticket-tracking software (ServiceNow preferred)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Salary : $60,000 - $75,000

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