General Manager – Rental Operations

Vorenza Rental Cars is one of the highest-rated independent rental car companies in New England. We operate a growing fleet across direct bookings and major rental platforms.

We are hiring a General Manager to take full ownership of daily operations.

This is a leadership position.

You will own:

• Team performance

• Fleet operations

• Policy enforcement

• Claims oversight

• Vendor management

• Operational KPIs

If something breaks operationally, you own the solution.

Team Leadership

• Manage staff
• Set standards and hold the team accountable
• Run weekly performance reviews
• Hire and discipline when necessary

Operations

• Oversee reservations, deliveries, and logistics
• Maintain vehicle uptime and quality standards
• Enforce deposits, age rules, and policies
• Improve systems and eliminate inefficiencies

Risk & Claims Oversight

• Manage damage incidents and documentation
• Oversee claims workflow
• Reduce loss exposure
• Escalate high-risk issues appropriately

Vendor & Cost Control

• Manage shops, cleaners, and service vendors
• Negotiate pricing
• Approve repairs within thresholds
• Protect margins

Reporting

• Weekly KPI reporting to ownership
• Utilization
• Revenue per vehicle
• Damage frequency
• Turnaround time

• 3 years in operations, fleet, logistics, or rental management
• Strong leadership presence
• Comfortable handling conflict and enforcing policy
• Process-driven and financially aware
• Not emotionally reactive

Bonus if you’ve managed in the car rental industry.