What are the responsibilities and job description for the General Manager – Rental Operations position at Vorenza Rental Cars?
Vorenza Rental Cars is one of the highest-rated independent rental car companies in New England. We operate a growing fleet across direct bookings and major rental platforms.
We are hiring a General Manager to take full ownership of daily operations.
This is a leadership position.
You will own:
• Team performance
• Fleet operations
• Policy enforcement
• Claims oversight
• Vendor management
• Operational KPIs
If something breaks operationally, you own the solution.
What You’ll Be Responsible ForTeam Leadership
- Manage staff
- Set standards and hold the team accountable
- Run weekly performance reviews
- Hire and discipline when necessary
Operations
- Oversee reservations, deliveries, and logistics
- Maintain vehicle uptime and quality standards
- Enforce deposits, age rules, and policies
- Improve systems and eliminate inefficiencies
Risk & Claims Oversight
- Manage damage incidents and documentation
- Oversee claims workflow
- Reduce loss exposure
- Escalate high-risk issues appropriately
Vendor & Cost Control
- Manage shops, cleaners, and service vendors
- Negotiate pricing
- Approve repairs within thresholds
- Protect margins
Reporting
- Weekly KPI reporting to ownership
- Utilization
- Revenue per vehicle
- Damage frequency
- Turnaround time
- 3 years in operations, fleet, logistics, or rental management
- Strong leadership presence
- Comfortable handling conflict and enforcing policy
- Process-driven and financially aware
- Not emotionally reactive
Bonus if you’ve managed in the car rental industry.