What are the responsibilities and job description for the Title Clerk position at Volvo Cars Arrowhead?
Description
Description
Dealership Title Clerk is responsible for processing vehicle registration and titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying Arrowhead policies.
This position is supervised by the Assistant Controller.
ESSENTIAL FUNCTIONS AND DUTIES
Areas of Responsibility
- Accurately process incoming titles daily, working in a timely manner to change ownership into customer or Dealerships name.
- Process vehicle registration and title paperwork on all new and preowned vehicles sold.
- Ensure all liens are quickly and accurately placed on titles.
- Troubleshoot and problem-solving of any specific issues related to titles; including odometer discrepancies and lien issues.
- Maintains strict compliance with all title laws and filing requirements.
- Maintain a professional, calm manner when working to resolve customer issues.
- Protects organization’s value by keeping information confidential.
- Other duties as assigned.
- Constructively communicate with other dealership personnel as required to satisfy customer needs.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
- Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
- Arrive at work, take breaks, and depart work at the times designated by management.
- Attend meetings and trainings as scheduled.
- Ensure that work areas and customer waiting areas are kept clean.
Requirements
Requirements
- High school graduate or equivalent
- 18 years or older
- Possess an acceptable driving record and valid driver’s license in state of residence
- A criminal history background check will be conducted prior to beginning employment
- Clear pre-employment drug screen