What are the responsibilities and job description for the Property Manager 1 position at Volunteers of America Southeast Louisiana Inc?
JOB SUMMARY
The Property Manager is responsible for the daily operations of the entire property, including supervision of staff, building maintenance, all administrative duties for both internal and external agencies, and maintaining positive relationships with the residents of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
- Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
- Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
- Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
- Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
- Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
- Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
- Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
- Assist with any other task as assigned.
ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)
- Adhere to the designated dress code as stipulated for the specific role.
SUPERVISORY DUTIES:
- Assistant Property Manager, Maintenance Technician, Leasing Agent, Ground Technician
KEY CONTACTS
Maintains critical relationships with the following: Staff, residents and vendors.
KNOWLEDGE, SKILLS AND ABILITIES:
This position requires a High School diploma or general equivalency diploma (GED) plus a minimum of three years of property management experience as a property manager or multi-site supervisor. Applicants will have a strong history of providing quality customer service. In addition, knowledge and understanding of local, state, and Federal regulations, acts, guidelines, etc., pertaining to multifamily properties including but not limited to Fair Housing and Violence Against Women Act (VAWA) is required. Must have proficient verbal and written communication skills. Competent computer skills, including MS Office and knowledge of office equipment is required. Possession of a professional certification preferred (HCCP, TCS, CMH, ARM, CAM, RAM).
SPECIAL REQUIREMENTS
Must have:
- Current driver’s license issued by state of residence
- Current Vehicle Inspection Decal
- Current Louisiana vehicle insurance
- Current vehicle registration in state of residence
- Satisfactory Motor Vehicle Report
- Must be able to pass a criminal history investigation
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
