JOB SUMMARY

The Area Manager is responsible for the operational, financial, and administrative oversight of multiple multi-family residential communities totaling 300 units in the Greater Baton Rouge market. This position ensures effective property operations; promotes positive resident relations; leads, trains, and evaluates onsite personnel; and implements strategic initiatives to stabilize and improve underperforming assets. The Area Manager ensures all assigned communities operate in compliance with company standards, regulatory requirements, and established performance objectives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Management

• Provide oversight of day-to-day property operations to ensure consistency, efficiency, and adherence to established policies and procedures.
• Conduct regular property inspections to evaluate physical conditions, curb appeal, maintenance performance, and overall operational effectiveness.
• Ensure compliance with federal, state, and local regulations, including Fair Housing and landlord-tenant laws.

Staff Leadership & Development

• Recruit, onboard, supervise, and evaluate Property Managers and onsite team members.
• Provide ongoing training, coaching, and performance feedback to support employee development and operational excellence.
• Promote a culture of professionalism, accountability, and strong customer service across all communities.
• Identify staffing needs and collaborate with Human Resources to address performance concerns or staffing adjustments.

Resident Experience & Customer Service

• Oversee resident service standards to ensure a high-quality living experience and timely resolution of resident concerns.
• Review resident satisfaction data and service metrics to identify trends and implement corrective action plans.
• Support community engagement initiatives designed to enhance resident retention and overall satisfaction.

Turnaround & Property Performance Improvement

• Identify operational deficiencies and underperforming communities through data analysis, inspections, and management feedback.
• Develop and execute comprehensive turnaround strategies focused on occupancy recovery, financial stabilization, operational efficiency, and asset preservation.
• Monitor execution of improvement plans and adjust tactics to achieve targeted KPIs in collaboration with onsite and corporate leadership.

Financial Management

• Prepare, review, and manage annual operating budgets for assigned properties.
• Analyze monthly financial statements, occupancy trends, revenue performance, and expense variances to ensure alignment with budgetary goals.
• Implement cost-control measures and revenue-enhancing strategies to maximize financial performance. 

Reporting & Administrative Responsibilities

• Provide regular operational updates, performance reports, and financial summaries to senior management.
• Maintain accurate and complete documentation related to property operations, employee performance, training activities, and compliance matters.
• Coordinate with internal departments—such as Accounting, Maintenance, and Capital Projects—to support property needs and corporate objectives.
• Perform other duties as assigned

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Adhere to the designated dress code as stipulated for the specific role.

SUPERVISORY DUTIES:

• Property Managers and Assistant Property Managers

KEY CONTACTS

Maintains critical relationships with the following: Staff, residents and vendors.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree in business, property management, or a related field preferred; equivalent experience considered.
• Minimum 3–5 years of progressively responsible property management experience; prior multi-site management required.
• Demonstrated experience improving performance at distressed or underperforming residential communities.
• Strong leadership, communication, and organizational skills.
• Proficiency in property management software and Microsoft Office applications.
• Knowledge of Fair Housing laws, regulatory compliance, and industry best practices.
• Valid driver’s license and ability to travel regularly among assigned communities.

SPECIAL REQUIREMENTS

Must have:

• Leadership and Staff Development
• Customer Service Excellence
• Operational and Financial Acumen
• Analytical and Problem-Solving Skills
• Conflict Resolution
• Project and Change Management
• Written and Verbal Communication
• Current driver’s license issued by state of residence
• Current Vehicle Inspection Decal
• Current Louisiana vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
• Must be able to pass a criminal history invest

PHYSICAL REQUIREMENTS: 

Must be able to lift up to 50 pounds.  Moderate noise levels.  Frequent walking, grasping, carrying, bending, crouching, and reaching in order to perform duties for the position.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.