JOB SUMMARY

The Care Coordinator III oversees Supportive Services’ scattered site Permanent Supportive Housing program in the community, focusing on case management and to assist individuals with obtaining and maintaining housing successfully within the community. Embodying the performance standards as outlined below, the Care Coordinator III is responsible for implementation and oversight of landlord relationships, lease programs, creation of a home- share program; provision of case management for those clients referred from the Office of Aging and Adult Services, finding and retaining housing, plus identifying sources for housing funding, housing-based education, credit counseling and linkage to appropriate related community resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Consult in development of Treatment Plans to ensure consumers are receiving services as described in contract

• Completes 90 Progress Summary

• Completes Annual Documents

• Participates in Supervision in accordance to Louisiana Department of Health and Human Services.

• Ensure compliance with weekly performance standards of billing 100 units/25 hours per week.

• Ensure accurate recordkeeping including but is not limited to intake; service planning; service delivery including advocating for clients with property owners/managers as necessary and providing resource information; and case closure.

• Prepares and completes accurate, timely reports and documentation for billing of services as required by Volunteers of America Southeast Louisiana and regulatory agencies/funding sources.

• Keep supervisory staff apprised of gaps in services availability, legal obligations/court- mandated cases regarding the consumer and assist in efforts to provide needed services.

• Perform home visits, ensures eligibility of services prior to performing services and off-site case management meetings, providing transportation to consumers as appropriate.

• Assist consumers/members in accessing and maintaining entitlements/benefits and meeting obligations of tenancy.

• Must maintain assigned up-to-date client files and program records
• Participate in training required by accreditation standards, plus performance and quality improvement efforts by adherence to Performance, CARF and Quality Standards
• Perform other related duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Adhere to the designated dress code as stipulated for the specific role.

SUPERVISORY DUTIES:

• Supervise and take lead on an assigned caseload
• Conducts weekly case conferences with peer support for supervision and consultation; reviews psychiatric case records and selects cases for discussion; supervises peer support in understanding social, emotional and economic causes of problem behavior and mental or emotional disorders.
• Communicates performance expectations to peer support providing specific and measurable ongoing feedback to peer support
• Identify strengths to build on the peer support individual performance for the future.

KEY CONTACTS

Maintains critical relationships with the following:

• Serves as primary representative of the Agency with respect to third party vendors providing training-related products and services
• Utilizes the Relias Management System to maintain compliance of all required training courses

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires knowledge, skills and abilities equivalent to:

• Master’s degree level in social service field is required. Other acceptable master’s degrees: Social Work, Counseling, Sociology, Psychology, Criminal Justice, Early Childhood Education, Secondary Education, Special Education, Family & Consumer Sciences, Human Growth & Development, & Rehabilitation Services.
• At least one year post experience working with individuals who are of the eligible population in a community setting
• Have the desire to work with a diverse population, demonstrate respect for individuals and demonstrate ability to work in a team environment
• Requires a demonstrated willingness to be responsive to the needs of the target population
• Excellent verbal and written communication skills and the ability to function as part of the team
• Capable of generating documents and spreadsheets using computer software including Microsoft Word and Excel. 
• Must possess polished and diplomatic customer relation skills verbally, in person, through telephone communications, and in writing.

PHYSICAL REQUIREMENTS: 

This employee’s work is performed at various locations where services are provided to consumers. Incumbent must be able to handle the demands of extensive driving throughout the metro service area.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.