LEAD SKILLS TRAINER - CENTER OF HOPE

Lead Skills Trainer - Healthcare

Classification: Non-Exempt

Reports to: Program Director

Date: June 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

Summary/Objectives

The Lead Skills trainer provides leadership at a substance abuse treatment facility and will work closely with the Program Director to support a high-quality program that is person-centered and meets contractual obligations. This position oversees all duties performed by Skills Trainers and provides shift coverage every week. 

Essential Functions

• Provide oversight supervision for Skills Trainers and assist the Program Director by participating in hiring and scheduling
• Provide initial competency-based training to all new staff and ensure annual required training is scheduled and provided 
• Participate in on-call rotation  
• Assist and support chemical dependency clients during all phases of recovery
• Ensure all paperwork submitted by staff is complete and timely (i.e., medication information, incident reports, progress notes, house activity notes, etc.)
• Conduct facility visual checks to inspect for health/safety issues and observe client behavior.
• Ensure emergency drills are executed and documented, and in compliance with established protocols
• Continuously monitor staff/patient interactions and ensure the patients' mental and physical care needs are met.
• Ensure effective and compliant searches are conducted
• Perform drug and alcohol testing
• Perform Skills Trainer duties 
• Follow the organization's on-call reporting requirements.
• Collaborate with the clients' counselor to aid clients with questions and concerns regarding program participation and clarification
• Maintain strict client confidentiality as defined by HIPAA policies and 42 CFR regulations

Competencies

• Ability to effectively work with a variety of computer software programs, including Microsoft
• Effective communication skills, both oral and written
• Ability to regularly and effectively deal with the public and clients; able to be assertive/directive when necessary
• Effective organizational skills
• Ability to work with tight deadlines under pressure, and maintain a professional demeanor
• Ability to direct others and oversee others' activities
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory responsibility

This position provides guidance to the Skills Trainers on their team and serves as a mentor for other staff.

Work Environment

This job operates primarily in a rural treatment setting.  The work is conducted mainly indoors and uses standard office equipment such as computers and copy machines.  Additional equipment such as blood pressure monitoring equipment, portable breath testers, and temperature gauges are also utilized.  Some driving is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary.  This position must be mobile throughout the facility, as well as work on a computer for periods at a time.

Position Type/Expected Hours of Work

This is a full-time position.  The facility operates seven days a week, 24 hours per day; this position will work weekends and varied hours as assigned by the program director. 

Travel

Some travel is expected for this position

Required Education, Experience or Eligibility Qualifications

• An Associate degree with a minimum of two (2) years of relevant experience.

Or

• High school diploma or equivalent and a minimum of four (4) years related experience

•  Must possess and maintain a valid driver's license

• Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing.
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)
  • CPR / First Aid
  • Mental Health First Aid
  • MANDT

Preferred Education and Experience

• A bachelor's degree in human services with one (1) year of related experience.
• Human services training and supervision experience.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.