What are the responsibilities and job description for the Housing Case Manager position at Volunteers of America Mid-States?
POSITION TITLE: Housing Case Manager I
LOCATION: Owensboro, KY
STATUS: Full Time, Hourly, Non-Exempt
PROGRAM: VOA Honor
REPORTS TO: Program Manager
INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans
Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
- Loan forgiveness options through federal programs
- All company paid benefits and paid time off effective day one
Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee
JOB SUMMARY AND QUALIFICATIONS:
The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the SSVF Housing Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position is responsible for navigating the multiple vulnerabilities of Veterans experiencing homelessness, in the pursuit of housing stability by building relationships with landlords, communicating to and advocating for participants, and assisting participants in obtaining legal aid to remove barriers to gaining and sustaining housing. The position requires active promotion of housing justice, creating housing security through action and advocacy, and providing culturally inclusive, trauma-informed services to all participants.
WHAT YOU MUST HAVE:
This position requires a Bachelor’s degree in social work or related field and less than five (5) years of experience in the field; at least five (5) years of experience in the field and no degree; or a Veteran with three (3) years of related work experience.
- Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
- Must have a commitment to the principles of the project
- Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills
- Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.
- Must complete required case management and (Critical Time Intervention) CTI training within 90 days of hire.
RESPONSIBILITIES:
- Build partnerships with community organizations, service providers, and government agencies to address how systemic racism affects housing access for people of color experiencing homelessness.
- Work effectively with Veteran families from diverse backgrounds, demonstrating sensitivity to their housing needs.
- Actively help remove barriers to housing—such as income, affordability, legal issues, and behavioral health—especially for Veterans of color.
- Explain and assist Veterans in applying for HUD-VASH and Section 8 housing programs.
- Advocate for Veterans and serve as a liaison with landlords, rental agencies, and service partners.
- Review and explain rental contracts to ensure fairness and understanding.
- Provide case management services, including assessments, case plans, and referrals to supportive services.
- Participate in Performance and Quality Improvement (PQI) activities.
- Collaborate with SSVF staff and participate in case consultations.
- Partner with government agencies and community organizations to expand housing options for homeless families.
- Accompany Veterans during housing searches and assist with landlord communication.
- Conduct housing inspections for eligible units.
- Connect Veterans with legal services to remove justice-related housing barriers.
- Serve as a resource for housing education tailored to each Veteran’s needs.
- Reassess and update housing plans regularly.
- Integrate the Veteran’s goals and preferences into their case plan.
- Conduct housing education sessions for Veterans and community partners about the SSVF program and fair housing guidelines.
- Negotiate rental rates, review leases, and provide feedback to the case consultation team.
- Mediate disputes between Veterans and landlords or property managers.
- Maintain knowledge of HUD, HUD-VASH, Section 8, and related housing programs.
- Maintain a list of landlords and develop new housing partnerships.
- Build relationships with VA staff, Housing Authorities, and community partners.
- Serve as liaison between local HUD-VASH teams and SSVF, attending case conferences and coordinating services.
- Understand and address challenges faced by clients in both urban and rural areas.
- Advocate with public housing authorities to improve access to housing.
- Conduct outreach to identify and expand housing resources.
- Follow all program policies, procedures, and Council on Accreditation standards.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.