Associate Director

POSITION TITLE: Associate Director of Veteran Services

LOCATION: Elizabethtown, KY

STATUS: Full Time, Salaried, Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Senior Director of Veteran Services

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts

• Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

• All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

Under direction, coordinates and supervises regional and outreach operations for VOA Honor programs in Eastern Kentucky, West Virginia, and Tennessee.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

Master’s Degree in human services or a related field with a minimum of five (5) years of experience; a person with a related Bachelor’s degree and 10 or more years of related work experience; a person with 13 years of experience in the field with no degree; and a veteran with 11 years of experience will qualify for the position. This position also requires an additional two years’ experience managing projects and/or teams. Knowledge of problems associated with veterans/veteran families who are homeless or at risk of homelessness required. The position requires a demonstrated ability to direct multiple, complex and diverse programs. It requires proven ability in program development and implementation, policy development, program integration, management team building and budgetary planning and oversight. Other Requirements: The position requires strong business acumen and a reasonable combination of the following skills and abilities: fundraising, grant-writing, budget development and management, property management, advocacy, resource development, public relations and training.

RESPONSIBILITIES:

1. Strong knowledge about VOA Honor programs and the ability to supervise and train staff in both programs.

2. Supervises and trains appropriate staff in proven outreach practices in the various communities to identify target population of the grant.
3. Supervises and trains appropriate staff in assessing, referring, and enrolling target population.
4. Supervise and trains appropriate staff in creating and processing all internal / external reports and compliance with Council on Accreditation standards and PQI.
5. Assists in creating and processing Strategic Plans.
6. Assists in in creating, processing, and updating Policy and Program Manuals.
7. Assists in developing and maintaining program budgets.
8. Ensures program compliance and satisfaction with funder requirements.
9. Assist in developing and maintaining positive relationships with funding and regulatory agencies by ensuring timely reporting of programs, good to excellent review funder results, seizing opportunities to develop personal professional relationships, etc.
10. Assist in developing new programs in the Regional area.
11. Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.
12. Must be able to handle personnel issues appropriately and according to VOA policies as they arise.
13. Must provide appropriate and regular supervision to direct reports.
14. Must perform external relations activities as needed.
15. Advocate for the Veteran, integrating cultural values into their service needs.
16. Identify systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
17. Maintain high level of integrity for program.
18. Must be able to perform daily administrative duties as required.
19. Must be willing to travel 80% of the time. Position may require extensive travel to assure effective operation of programs throughout the assigned regional area. This includes multi-day trips to support programs and/or attend funder conferences and trainings.
20. Must participate in VOA meetings as needed either in person or through the use of technology.
21. Participate in community/state committees on behalf of target population and Volunteers of America.
22. Conduct case record reviews.