What are the responsibilities and job description for the Respite Center Supervisor - Hope House position at Volunteers of America Eastern Washington?
Description
Hope House Respite Supervisor
Volunteers of America (VOA) Eastern Washington & Northern Idaho
The Hope House Respite Center provides a safe and supportive place for women—and individuals who identify as female—to recover from physical illness, stabilize behavioral health symptoms, and take steps toward long-term housing stability. This low-acuity respite setting blends compassion, structure, and healing through a trauma-informed, recovery-oriented approach.
We’re looking for a Respite Supervisor to lead a caring, collaborative team that ensures smooth daily operations and quality care. In this role, you’ll oversee staff, guide service delivery, and help connect hands-on care with administrative excellence—supporting compliance, documentation, and follow-up when incidents occur. You’ll also help maintain a culture of calm, empathy, and accountability for both staff and residents.
This is a full-time position (40 hours per week).
The regular schedule is Wednesday through Sunday, 3:00 PM to 11:00 PM, with flexibility to cover other shifts as needed. This position also carries the on-call phone on a rotating basis and may provide coverage during staff shortages or emergencies.
What You’ll Do
- Supervise, coach, and support a dedicated team providing respite and housing-stability services.
- Ensure smooth daily operations, including shift coverage, staff schedules, and team communication.
- Complete and review intake forms for every client entering the program.
- Oversee inventory management, ordering supplies, and ensuring program readiness.
- Manage internal resident programs such as the free bus pass initiative and other in-house supports.
- Develop and facilitate enrichment activities that promote healing, community, and personal growth within the respite center.
- Monitor documentation and compliance with program and agency standards.
- Track quality assurance measures, incidents, and follow-up actions.
- Collaborate with medical, behavioral health, and housing specialists to ensure continuity of care.
- Model clear communication, strong boundaries, and trauma-informed leadership.
Requirements
What We’re Looking For
- At least one year of previous supervisory experience managing a team in a behavioral health, social services, healthcare, or shelter environment.
- Experience working with individuals experiencing homelessness, behavioral health challenges, or medical recovery preferred.
- Strong organizational skills and attention to detail in managing supplies, scheduling, and staff operations.
- Lived experience related to our population is valued and encouraged.
- Must be eligible to apply for Agency Affiliated Counselor (AAC) credential within 30 days of hire.
- CPR/First Aid/BBP certification within 6 months of employment.
- Valid driver’s license, reliable transportation, and ability to maintain auto insurance.
- Successfully pass a comprehensive background check and driving record review.
- Must be at least 21 years old.
At VOA, we believe in seeing people first and empowering all to thrive. If you’re a steady, compassionate leader who values teamwork, structure, and trauma-informed care, we’d love to have you join us in supporting women on their journey toward stability and independence.